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Recent Conversations
Filter Issues going from Service Manager to Service Apps
Hi Guys, I'm running into a problem where every time I try to link my current service requests...
EV Noob, Yesterday, 01:13 PM Last Post: EV Noob, Yesterday, 01:13 PM
General Discussion Views: 10  Replies: 0
Ordering by Creation Date field
We would like to make Quick Call function to display fields in another order. When we are acce...
kaspark, Yesterday, 05:38 AM Last Post: ABBE Philippe, Yesterday, 09:34 AM
Administration Views: 21  Replies: 1
Create user field as reference for other table
Hello I'm looking at doc and wiki but can not find... We need to create some fields at one tabl...
E.Gómez, Yesterday, 03:19 AM Last Post: E.Gómez, Yesterday, 08:49 AM
General Discussion Views: 13  Replies: 2
Mail Component Templates
Hi all, Three mail component templates are now available on the wiki, as shown in the screensh...
Christine Daussac, Yesterday, 05:37 AM Last Post: Christine Daussac, Yesterday, 05:37 AM
General Discussion Views: 15  Replies: 0
Need a connector for Microsoft Identity Management
Anyone using a connector to Microsoft Identity Management and is willing to share this informat...
Jim Koene, 04-10-2018, 08:04 AM Last Post: Jim Koene, Yesterday, 03:20 AM
Integration / Import-Export Views: 95  Replies: 2
Assign software to user by workflow
Hello, I am looking for help to assign software to the recipient of the installation request o...
nono, 04-23-2018, 03:34 PM Last Post: nono, 04-24-2018, 03:11 PM
Process & Workflow Views: 38  Replies: 2
Help with the expanding table in Issues Details History
We are new to Service Apps and I'm trying to set up the Details History for Issues/Requests.  ...
Chris, 04-20-2018, 05:26 PM Last Post: Chris, 04-24-2018, 11:33 AM
General Discussion Views: 70  Replies: 6
Not seeing ANY Incident catalog items under New Incident
Good morning, our client made some sort of change and now no longer sees any incident catalog i...
VhtV, 04-23-2018, 10:54 AM Last Post: VhtV, 04-24-2018, 10:04 AM
Administration Views: 58  Replies: 4
REST acces to reporting with Power BI
Hello I am working currently on Power BI for the reporting. With the REST wiki I found how to ...
nono, 01-25-2018, 04:58 PM Last Post: nono, 04-23-2018, 03:19 PM
Integration / Import-Export Views: 1086  Replies: 3
Internal Update Step to change status to closed
Hi guys, I have a workflow that I need to change the status to closed at the very end.  Right...
EV Noob, 04-19-2018, 09:56 AM Last Post: ABBE Philippe, 04-23-2018, 03:45 AM
General Discussion Views: 61  Replies: 1
Employee integration - profile
Guys, Am I missing something or there is really no option in integratation model to define PRO...
doktabar, 04-20-2018, 08:40 AM Last Post: ABBE Philippe, 04-23-2018, 03:38 AM
Integration / Import-Export Views: 58  Replies: 1
Assistants - send email
Hello, It's possible to include a unique signature depending on the employee by using the assi...
PaulaS, 02-07-2018, 12:01 PM Last Post: PaulaS, 04-20-2018, 04:52 AM
General Discussion Views: 854  Replies: 3
Restore query
Hello, How can I restore the parent query of the projects view (PM_Projects_All)? Thanks....
PaulaS, 04-18-2018, 09:37 AM Last Post: PaulaS, 04-19-2018, 05:07 AM
General Discussion Views: 95  Replies: 2
How to add a Standard Text to Request Information WIZARD
Hello We need to add a custom standard text containing also variables (i.e. Rquest ID), to the...
Simone, 04-18-2018, 03:17 AM Last Post: ABBE Philippe, 04-19-2018, 04:56 AM
General Discussion Views: 87  Replies: 1
Connected Users list and managing sessions?
We recently ran into an issue with having our max concurrent licenses hit and found we could do...
Smegal, 11-13-2015, 01:57 PM Last Post: Jeremy, 04-18-2018, 01:43 PM
General Discussion Views: 10874  Replies: 9
Hi everyone, A new Fix is available for Service Manager! 2016.1.305.1 You can find it by cli...
Antoine, 04-17-2018, 11:08 AM Last Post: Antoine, 04-17-2018, 11:08 AM
EasyVista Upgrade Announcements Views: 99  Replies: 0
Closing by Mail (TSA) & Satisfaction evaluation (MARK_1)
Hi all, Today in our workflows we send a mail to users for final validation. Through this mai...
CyrilH, 04-12-2018, 05:16 AM Last Post: ABBE Philippe, 04-17-2018, 09:18 AM
General Discussion Views: 208  Replies: 3
Link to request
Hello! I tried to set a link so that the user can directly access the request when the request...
PaulaS, 04-11-2018, 09:22 AM Last Post: PaulaS, 04-16-2018, 10:12 AM
General Discussion Views: 179  Replies: 2
Investment Request Workflow
Hello everyone I am creating a validation workflow for the investment request under the Tran...
Lachkham, 04-12-2018, 10:35 AM Last Post: ABBE Philippe, 04-13-2018, 03:04 AM
Process & Workflow Views: 131  Replies: 1
I need to overload the 'ASSIGN ACTIONS' wizard request
Hello, I need to overload the 'ASSIGN ACTIONS' wizard request to remove the interveners from t...
Opto, 04-13-2018, 02:53 AM Last Post: Opto, 04-13-2018, 02:53 AM
Administration Views: 82  Replies: 0