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Recent Conversations
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TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
 
Frank Magnin, 06-26-2018, 02:53 AM Last Post: Chris, 08-14-2019, 04:17 PM
Integration / Import-Export Views: 2587  Replies: 8
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Integrate EV workflows - with external REST method to pass attached files to ticket
Hi, I'm facing challange to forward into another application attached documents from EV ticket...
 
doktabar, 08-07-2019, 07:51 AM Last Post: zfielden, 08-14-2019, 08:46 AM
Administration Views: 47  Replies: 1
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Dialog Studio Project
Hello, I added a new table in DB referencing REQUEST_ID from SD_REQUEST as a foreign key. This...
 
PaulaS, 07-30-2019, 08:41 AM Last Post: PaulaS, 08-02-2019, 05:51 AM
General Discussion Views: 137  Replies: 4
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Handling of Information Security Incidents using EasyVista Service Manager
Just wondered if you have any examples of how Easy Vista is being used for Security Incidents i...
 
Vicky, 08-01-2019, 07:33 AM Last Post: Vicky, 08-01-2019, 07:33 AM
Process & Workflow Views: 83  Replies: 0
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TSA - Created By/Submitted_By field stays empty
When TSA is active and tickets are created, the field Submitted_By is not filled. I looked at t...
 
Jim Koene, 07-24-2019, 07:41 AM Last Post: Jim Koene, 07-31-2019, 04:05 AM
Process & Workflow Views: 120  Replies: 2
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Wizard update (fields determined by condition)
WIZARD: HD – TRANSFER INCIDENT Any idea about how to update/change the wizard first step thre...
 
Bucefalos, 07-26-2019, 05:12 AM Last Post: Bucefalos, 07-31-2019, 01:19 AM
Administration Views: 119  Replies: 2
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Name of logged in Agent in Email Template
We use a number of email templates in EasyVista. Each is based off SD_REQUEST. I am curious if ...
 
Matthew, 07-23-2019, 11:46 AM Last Post: ABBE Philippe, 07-30-2019, 09:27 AM
Process & Workflow Views: 142  Replies: 1
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O2 - User Profile
Hello, I hope this subject hasn't been discussed before. We have an Easyvista Oxygen version, ...
 
Fabien VOLCKAERT, 07-14-2019, 02:02 PM Last Post: ABBE Philippe, 07-23-2019, 10:07 AM
Administration Views: 153  Replies: 3
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Private Questionnaire answers
Our HR department would like to use Service connect to request some services. But either the se...
 
rpena, 07-19-2019, 06:45 PM Last Post: ABBE Philippe, 07-23-2019, 08:51 AM
Process & Workflow Views: 122  Replies: 1
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New wiki pages have been published
Hi everyone, You'll find two new pages:      - New integration Know and Decide      ...
 
Christine Daussac, 07-22-2019, 03:52 AM Last Post: Christine Daussac, 07-22-2019, 03:52 AM
General Discussion Views: 90  Replies: 0
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REST Action Failures
We have configured a new REST service/connection/resource and added a REST Action for it in one...
 
sarahschumacher, 07-19-2019, 09:49 AM Last Post: sarahschumacher, 07-19-2019, 01:54 PM
Process & Workflow Views: 150  Replies: 2
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SERVICE MANAGER - NEW HOTFIX: OXYGEN 2.0.1
Hi everyone, We recently released a new hotfix for Service Manager! Oxygen 2.0.1 You can find...
 
Antoine, 07-16-2019, 08:03 AM Last Post: Antoine, 07-16-2019, 08:03 AM
EasyVista Upgrade Announcements Views: 166  Replies: 0
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Wiki: New feature "Glossary"
Hi all, You'll find a new feature in your wiki: an alphabetical glossary of the majority conce...
 
Christine Daussac, 07-15-2019, 04:20 AM Last Post: Christine Daussac, 07-15-2019, 04:20 AM
General Discussion Views: 104  Replies: 0
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New oxygen templates
Hi all, Three new templates are available. Just follow instructions in the appropriate wiki pr...
 
Christine Daussac, 07-04-2019, 04:53 AM Last Post: Christine Daussac, 07-04-2019, 04:53 AM
General Discussion Views: 157  Replies: 0
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Oxygen Interface: Using the Notifications in Workflows
I tried to set up the new notification step in a workflow, but it is asking for a "Notification...
 
Chris, 06-25-2019, 01:53 PM Last Post: Chris, 07-02-2019, 10:09 AM
Administration Views: 215  Replies: 2
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SERVICE MANAGER - NEW RELEASE: OXYGEN 2.0
Hi everyone, We recently released a new version for Service Manager! Oxygen 2.0 Usefull Link...
 
Antoine, 07-02-2019, 09:17 AM Last Post: Antoine, 07-02-2019, 09:17 AM
EasyVista Upgrade Announcements Views: 174  Replies: 0
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TSA - Prompting for requalification
We have currently setup TSA and we are running into a bit of an issue with categorization. We h...
 
Jim Koene, 06-19-2019, 03:00 AM Last Post: Jim Koene, 07-02-2019, 08:32 AM
Process & Workflow Views: 227  Replies: 2
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Initial status of tickets
Hi, We are using heavily quick call form for entering tickets.  All tickets (submited or not...
 
doktabar, 06-14-2019, 02:24 AM Last Post: doktabar, 07-02-2019, 02:23 AM
Administration Views: 321  Replies: 5
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Oxygen 2.0 Release Notes
Hi all, The new Oxygen 2.0 release notes have just been published! They are available here: ...
 
Christine Daussac, 07-01-2019, 04:33 AM Last Post: Christine Daussac, 07-01-2019, 04:33 AM
General Discussion Views: 147  Replies: 0
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Oxygen 2.0 Release Notes
Hi all, The new Oxygen 2.0 release notes have just been published! They are available here: ...
 
Christine Daussac, 07-01-2019, 04:29 AM Last Post: Christine Daussac, 07-01-2019, 04:29 AM
General Discussion Views: 131  Replies: 0