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Recent Conversations
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BR - Alert for Contracts
Is it possible to create a business rule that alerts the appropriate user or group a certain nu...
 
jcovalt, 05-26-2020, 10:30 AM Last Post: jcovalt, 05-26-2020, 10:30 AM
Process & Workflow Views: 22  Replies: 0
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How to create a watchlist for Incidents and Service Requests
The attached document shows how to configure a watchlist for Incidents and Service Requests. ...
 
dzastoupil, 05-26-2016, 12:21 PM Last Post: Dennis Verheul, 05-18-2020, 12:58 PM
Integration / Import-Export Views: 17411  Replies: 5
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Date field in questionnaire
Hi! I have a multi-section questionnaire. In the first section there's a 'Delivery Date' fiel...
 
PaulaS, 05-13-2020, 08:16 AM Last Post: PaulaS, 05-13-2020, 08:16 AM
General Discussion Views: 92  Replies: 0
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Get info about person that created related action
Hi guys,   We started using wizard Create related actions in order to "work order" tasks to...
 
doktabar, 05-13-2020, 07:00 AM Last Post: ABBE Philippe, 05-13-2020, 07:48 AM
Administration Views: 70  Replies: 1
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Process with no end date
Hello I need some help with one problem. I've one bussines rule with one linked workflow. It is...
 
E.Gómez, 04-17-2020, 01:36 AM Last Post: ABBE Philippe, 05-07-2020, 10:40 AM
Process & Workflow Views: 164  Replies: 1
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Asset Management
In Asset Management > Equipment > Inventory can we add new fields to the form? I already ...
 
PaulaS, 04-28-2020, 06:10 AM Last Post: PaulaS, 04-29-2020, 03:08 AM
General Discussion Views: 202  Replies: 2
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BR to send email to variable group
I am trying to work on an escalation system using BR.  I got it to work somewhat, but it will ...
 
jvolltrauer, 04-17-2020, 05:35 PM Last Post: jvolltrauer, 04-17-2020, 09:51 PM
Process & Workflow Views: 174  Replies: 1
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SCCM Integration and assigning users to machines but ignoring shared machines
I'm looking to re-implement our sccm machine and user import integration.  I'm trying to find ...
 
jvolltrauer, 04-14-2020, 08:14 AM Last Post: Chris Miller, 04-16-2020, 07:27 AM
Process & Workflow Views: 233  Replies: 2
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Other recipients
Hi,  We need a functionality to add other recipients to be informed of the ticket's lifecycle...
 
Juan Manuel Poveda, 04-02-2020, 11:11 AM Last Post: ABBE Philippe, 04-16-2020, 02:26 AM
Process & Workflow Views: 243  Replies: 1
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BR to update am_asset location field when Main User field is populated
So I'm trying to update location and department fields automatically after the main user field ...
 
jvolltrauer, 04-10-2020, 05:45 PM Last Post: jvolltrauer, 04-13-2020, 03:29 PM
Process & Workflow Views: 254  Replies: 3
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Easyvista vs. ITIL 4
Last year AXELOS released the first ITIL 4 publications ; according to you, should the ITSM too...
 
Fabien VOLCKAERT, 04-13-2020, 09:24 AM Last Post: Fabien VOLCKAERT, 04-13-2020, 09:24 AM
General Discussion Views: 175  Replies: 0
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Formatting emails
Hi, I'm trying to format our emails putting a header and a footer. I would like Description fi...
 
Juan Manuel Poveda, 03-23-2020, 03:24 AM Last Post: Juan Manuel Poveda, 04-01-2020, 09:04 AM
Process & Workflow Views: 338  Replies: 3
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Mail Templates - send from Service Desk
Is there a way to configure Mail Templates to send from a generic mailbox rather than the logge...
 
Dean, 03-25-2020, 01:49 PM Last Post: E.Gómez, 03-31-2020, 09:08 AM
Administration Views: 365  Replies: 3
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Edit Options in Global Update Wizard
Is there a way to change the fields in the global update wizard? We have a user that is trying ...
 
Chris, 03-12-2020, 11:59 AM Last Post: sarahschumacher, 03-23-2020, 09:54 AM
Administration Views: 316  Replies: 1
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ROOT CAUSE field query in the wizard "WF-FINISH QUALIFICATION"
I'm trying to modify the Wizard “APPROVAL (WF - FINISH QUALIFICATION)” root cause field pro...
 
Bucefalos, 02-27-2020, 11:06 AM Last Post: ABBE Philippe, 03-11-2020, 08:37 AM
Administration Views: 1086  Replies: 11
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2020 EasyVista Service Apps Training - Thursday, March 26 at 9 A.M - 5:00 P.M. ET
EasyVista 1-Day Service Apps Administrator Training Course - one-day live, virtual instructor...
 
Gabriela Rego - Customer Success NA, 03-10-2020, 09:08 AM Last Post: Gabriela Rego - Customer Success NA, 03-10-2020, 09:08 AM
Virtual Training Views: 10  Replies: 0
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API Log
Is there an API log anywhere? We want to be able to see what API calls have been made to EasyVi...
 
zfielden, 02-27-2020, 10:27 AM Last Post: zfielden, 03-09-2020, 09:04 AM
Integration / Import-Export Views: 416  Replies: 2
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Discovery Tool Integration with EasyVista
All - Who has integrated EV with a discovery tool, such as Kaseya, SCCM, Lansweeper, Solarwinds...
 
Gabriela Rego - Customer Success NA, 03-04-2020, 10:40 AM Last Post: Gabriela Rego - Customer Success NA, 03-04-2020, 10:40 AM
General Discussion Views: 325  Replies: 0
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User Auditing
Is there any method for reporting on Users access rights within EasyVista?  EasyVista is very ...
 
EVJunkieWannaBe, 03-03-2020, 03:05 PM Last Post: ABBE Philippe, 03-04-2020, 04:18 AM
Administration Views: 368  Replies: 1
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REST API - Submitted by
Hi all,  I'm trying to send "Submitted_by" field on creating a ticket via REST API, but I don...
 
Juan Manuel Poveda, 03-02-2020, 06:23 AM Last Post: jhendrix, 03-03-2020, 09:42 AM
Process & Workflow Views: 589  Replies: 4