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Recent Conversations
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Wiki: Updates on ev|SM REST API
1. New optional parameters on all the GET methods    You can use new parameters in the HTTP ...
 
Christine Daussac, Yesterday, 09:50 AM Last Post: Christine Daussac, Yesterday, 09:50 AM
General Discussion Views: 9  Replies: 0
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Workflows and Re-qualification
My current ticket workflow is set up like this: Ticket gets created on Service Apps by selecti...
 
Chris, 03-21-2019, 10:52 AM Last Post: Chris, 03-21-2019, 12:56 PM
Process & Workflow Views: 16  Replies: 2
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Auto Connect Link to Ticket in Service Manager from Service App
We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen....
 
Matthew, 03-12-2019, 09:39 AM Last Post: Matthew, 03-12-2019, 09:39 AM
Administration Views: 62  Replies: 0
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Dynamic Groups?
I have a workflow where I essentially need to utilize an approval step for the end user(s) to c...
 
Justin, 03-07-2019, 10:32 AM Last Post: E.Gómez, 03-11-2019, 06:47 AM
Process & Workflow Views: 67  Replies: 1
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Customer Update webinar recording: learn cool stuff about Knowledge Management!
Hello All, On August 31 we presented our third Customer Update webinar of 2016. We had a guest...
 
Guest, 09-01-2016, 03:06 PM Last Post: karenbowden, 03-07-2019, 11:04 AM
EV|Connect Events Views: 82  Replies: 4
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EV Connect Buddy List
I've had a number of PM's from various members about how to get to and access the buddy list, w...
 
Andrew, 11-09-2015, 11:35 AM Last Post: karenbowden, 03-07-2019, 10:45 AM
General Discussion Views: 9820  Replies: 3
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Dynamic Values not populating correctly
I am attempting to use the built in dynamic values for some constraints on a couple of question...
 
Justin, 03-07-2019, 10:28 AM Last Post: Justin, 03-07-2019, 10:28 AM
Process & Workflow Views: 56  Replies: 0
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Wiki: New ITSM Dashboard template
ITSM Dashboard template will be available again! You will find two versions of it.      -...
 
Christine Daussac, 03-06-2019, 11:29 AM Last Post: Christine Daussac, 03-06-2019, 11:29 AM
General Discussion Views: 86  Replies: 0
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SERVICE ENGINE - NEW FIX: 2016.1.321.0
Hi everyone, A new fix is available for EasyVista Service Engine! 2016.1.321.0 Click here for...
 
Antoine, 03-04-2019, 09:23 AM Last Post: Antoine, 03-04-2019, 09:23 AM
EasyVista Upgrade Announcements Views: 114  Replies: 0
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IMPACT ANALYSIS wizard EV 2016 - retired CIs issue
Hi gusy,  Impact analisys wizard in Ev 2016.1.300  When making Impact analisys we are getti...
 
doktabar, 03-04-2019, 04:52 AM Last Post: doktabar, 03-04-2019, 04:52 AM
Administration Views: 58  Replies: 0
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CMDB explorer - EV 2016.1.300 - error 500
Hi guys, EV 2016.1.300 - when displaying CI (whater type) in CMDB Explorer (flash version) - I...
 
doktabar, 02-15-2019, 09:13 AM Last Post: doktabar, 03-01-2019, 08:46 AM
Administration Views: 239  Replies: 4
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TSA Feedback - Retour d'expérience Agent Support Technique
Bonjour à tous, Nous souhaitons mettre en place l'AST pour que les échanges entre les utilis...
 
valerie, 02-28-2019, 01:56 AM Last Post: ABBE Philippe, 02-28-2019, 04:05 AM
Administration Views: 127  Replies: 1
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Rating step - stored values
Hello, Where is the value selected in the evaluation step stored in the database? Thanks....
 
PaulaS, 02-27-2019, 11:37 AM Last Post: PaulaS, 02-27-2019, 06:48 PM
General Discussion Views: 108  Replies: 1
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Reports - conditions
Hello, When we make a report, is it possible to insert conditions for a particular column? Fo...
 
PaulaS, 02-27-2019, 07:35 AM Last Post: PaulaS, 02-27-2019, 08:52 AM
General Discussion Views: 146  Replies: 2
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Open Incident and Service Request Report
I created 2 reports that shows closed incidents by date I choose and it sorts them first by gro...
 
jvolltrauer, 02-06-2019, 11:51 AM Last Post: jvolltrauer, 02-21-2019, 04:13 PM
Administration Views: 325  Replies: 8
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TSA
We want to test the creation of tickets by TSA. I defined TSA in Easyvista Sandbox but it doesn...
 
PaulaS, 02-06-2019, 12:28 PM Last Post: ABBE Philippe, 02-21-2019, 10:56 AM
General Discussion Views: 238  Replies: 3
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Rating step (workflow)
Hello, Can we use the rating step using different questions? In some subjects I want to use ra...
 
PaulaS, 02-20-2019, 09:13 AM Last Post: PaulaS, 02-21-2019, 10:29 AM
General Discussion Views: 126  Replies: 2
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SERVICE ENGINE - NEW HOTFIX: OXYGEN 1.7
Hi everyone, We recently released a new Hotfix for Oxygen! Oxygen 1.7 The corresponding Serv...
 
Antoine, 02-21-2019, 08:04 AM Last Post: Antoine, 02-21-2019, 08:04 AM
EasyVista Upgrade Announcements Views: 113  Replies: 0
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Connected licence calculation
Hi there, can you please explain to me the mechanisms used in connected licence limitation. L...
 
Amine, 02-15-2019, 10:15 AM Last Post: ABBE Philippe, 02-18-2019, 06:03 AM
Administration Views: 146  Replies: 1
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delete unavailability
Hi there, is there a way to remove an unavailability once it has been registered ? Some unavai...
 
Amine, 02-14-2019, 03:49 PM Last Post: ABBE Philippe, 02-18-2019, 05:58 AM
General Discussion Views: 153  Replies: 1