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Recent Conversations
Initial status of tickets
Hi, We are using heavily quick call form for entering tickets.  All tickets (submited or not...
doktabar, 06-14-2019, 02:24 AM Last Post: doktabar, Today, 02:46 AM
Administration Views: 63  Replies: 3
Oxygen Interface: Recent History in Command Bar
Is there a way to customize the data that appears when you are looking at the recent history in...
Chris, Yesterday, 12:38 PM Last Post: FMX, Yesterday, 03:58 PM
Administration Views: 39  Replies: 3
Oxygen Interface: Using the Notifications in Workflows
I tried to set up the new notification step in a workflow, but it is asking for a "Notification...
Chris, Yesterday, 01:53 PM Last Post: Chris, Yesterday, 01:53 PM
Administration Views: 18  Replies: 0
Creating Alert to Take Ticket Off Hold
In short, I am trying to develop an alert and business rule combo that will automatically take ...
Tony, 06-14-2019, 03:07 PM Last Post: sarahschumacher, 06-21-2019, 01:51 PM
Administration Views: 112  Replies: 6
Detailled Report to extract
I need a detailled report for all tickets and I need to extract the information is a friendly v...
Steve Dignard, 06-19-2019, 07:07 AM Last Post: sarahschumacher, 06-21-2019, 12:40 PM
General Discussion Views: 39  Replies: 1
TSA - Prompting for requalification
We have currently setup TSA and we are running into a bit of an issue with categorization. We h...
Jim Koene, 06-19-2019, 03:00 AM Last Post: Jim Koene, 06-19-2019, 03:00 AM
Process & Workflow Views: 36  Replies: 0
TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
Frank Magnin, 06-26-2018, 02:53 AM Last Post: Jim Koene, 06-18-2019, 06:13 AM
Integration / Import-Export Views: 2203  Replies: 5
REST API and user domains
Hello, how are REST API requests and user domains related? I would like to filter list of user...
cebokli, 06-18-2019, 02:43 AM Last Post: cebokli, 06-18-2019, 02:43 AM
Integration / Import-Export Views: 36  Replies: 0
Hello, We have Easyvista exposed to outside (Internet). It as working but, this week, everytim...
PaulaS, 06-05-2019, 09:27 AM Last Post: PaulaS, 06-14-2019, 04:42 AM
General Discussion Views: 123  Replies: 2
SLA Time Remaining Clock
Hello all,   We are trying to figure out how to display a clock on the incident/service req. t...
netopsguy, 06-11-2019, 03:43 PM Last Post: sarahschumacher, 06-13-2019, 02:23 PM
General Discussion Views: 73  Replies: 1
TSA Variables On Emails Sent Out
Is there a way to keep EasyVista from including the TSA variables on emails that are sent out f...
sarahschumacher, 06-12-2019, 12:49 PM Last Post: sarahschumacher, 06-13-2019, 01:06 PM
Administration Views: 123  Replies: 4
Update Description of Service Request in Progress
Wondering if its possible to update the Description of a Service Request in progress?...
lewiss, 06-12-2019, 08:16 PM Last Post: Brandon@POWER, 06-13-2019, 10:37 AM
Process & Workflow Views: 68  Replies: 1
Formatting comments to be placed into a ticket from Self Help
If you are using the Self Help to create tickets in EasyVista should a troubleshooting guide no...
Brian Davis, 06-13-2019, 10:28 AM Last Post: Brian Davis, 06-13-2019, 10:28 AM
Procedures Views: 7  Replies: 0
Internal Update Step to Copy Data in a Specific Cell
My goal here is to store just the comment left by a technician in one of the AVAILABLE_FIELD_X...
Tony, 06-06-2019, 02:29 PM Last Post: Tony, 06-13-2019, 07:08 AM
Administration Views: 125  Replies: 2
Automated creation of Service Requests for scheduled maintenance activities
Hi folks, Is there a way to set up auto-creation of service requests for tasks that require pe...
netopsguy, 08-09-2016, 04:22 PM Last Post: Brandon@POWER, 06-11-2019, 02:32 PM
Process & Workflow Views: 8126  Replies: 3
Business Rule or Report to alert for incidents open longer than XX amount of days
Hi everyone, another quick question for you all. I need to either have some kind of alert or s...
VhtV, 01-04-2018, 09:22 AM Last Post: Brandon@POWER, 06-11-2019, 02:24 PM
Administration Views: 5814  Replies: 4
Javascript and queryselector
Hi, I want to introduce dynamic behaviour using javascript in my apps page. To do this, I use q...
Breizhoo, 05-29-2019, 03:55 AM Last Post: ABBE Philippe, 06-04-2019, 02:27 AM
General Discussion Views: 185  Replies: 3
Service request with options
Hello I'm trying to configure at Service Request Catalog one request type with other request ty...
E.Gómez, 05-30-2019, 06:12 AM Last Post: ABBE Philippe, 06-03-2019, 08:56 AM
Process & Workflow Views: 136  Replies: 1
(Contest has closed) Share something cool you did with Service Manager
A while back our GM, Kevin Coppins, asked me for a unique use case from a customer that he coul...
Guest, 12-01-2016, 02:14 PM Last Post: karenbowden, 05-24-2019, 01:30 PM
General Discussion Views: 21757  Replies: 10
Hi all, I want to send the OLA to the technician in the email he receives after the hotline has...
jkonan, 05-06-2019, 07:15 AM Last Post: jkonan, 05-24-2019, 10:24 AM
Process & Workflow Views: 317  Replies: 4