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Recent Conversations
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REST API - Create a task for an incident/request
Hello! I'm trying to test the creation of a task for an incident/request using POST: https://...
 
PaulaS, Yesterday, 08:55 AM Last Post: PaulaS, 10 hours ago
General Discussion Views: 88  Replies: 6
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Need to make sure SQL list don't have the same answer in Questionnaire
We are working on a new questionnaire and workflow. The new service will have an Owner and Admi...
 
Drob, 09-14-2018, 12:49 PM Last Post: ABBE Philippe, 11 hours ago
Process & Workflow Views: 77  Replies: 1
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How open incidents automatically from event ?
Hello we are currently adding Events via Technical Support Agent. Sometimes we manually open i...
 
Simone, 11 hours ago Last Post: FMX, 11 hours ago
General Discussion Views: 15  Replies: 1
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Attachments Button
Is there any way to change the text displayed on the Attachments button that gets added via #[...
 
jhendrix, 03-02-2018, 11:29 AM Last Post: ABBE Philippe, 11 hours ago
General Discussion Views: 1498  Replies: 3
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EV CONNECT 2018 - REGIONAL SUMMITS!!
  Team,   We are excited to announce our EV Connect 2018 - Regional Summits!    If you ha...
 
Gabriela Rego - Customer Success NA, Yesterday, 02:58 PM Last Post: Gabriela Rego - Customer Success NA, Yesterday, 02:58 PM
EV|Connect Events Views: 6  Replies: 0
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HTML tags in action label
Hello all, We have been using html tags in labels of BR generated actions. It allowed us to us...
 
Amine, 09-19-2018, 07:35 AM Last Post: Amine, 09-19-2018, 01:11 PM
Process & Workflow Views: 57  Replies: 2
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Closing workflow - copy primary ticket resolution to child incidents
We have been live with EV for just over a month and I've just noticed that our closing workflow...
 
Dean, 09-11-2018, 05:33 AM Last Post: ABBE Philippe, 09-11-2018, 08:32 AM
Process & Workflow Views: 95  Replies: 1
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Can not use declare in conditional step
Hi,  I am creating a workflow for returning all assets of a user when he/she leaves the compa...
 
Nebojša Živković, 01-06-2016, 06:31 AM Last Post: Breizhoo, 09-11-2018, 03:22 AM
Process & Workflow Views: 8538  Replies: 4
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Auto-populate subject and body of task e-mails
Is there way to do this with forms in the same way as in workflows? On our incident action form...
 
Dean, 09-07-2018, 07:28 AM Last Post: Dean, 09-10-2018, 03:17 AM
Administration Views: 277  Replies: 6
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Item to export/import - Operation ->Incidents -> All Incidents -> Individual Incident
I tried to make a change to the Edit/View Incident form located at Operation ->Incidents -&...
 
VhtV, 09-07-2018, 08:11 AM Last Post: VhtV, 09-07-2018, 09:36 AM
Administration Views: 165  Replies: 2
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Auto connect link to tickets in Service Apps
We have our customer self-service portal set up using service apps. We would like to send out a...
 
Dean, 09-05-2018, 11:15 AM Last Post: Dean, 09-07-2018, 06:21 AM
General Discussion Views: 270  Replies: 5
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Workstation Equipment Location and Department Fields
Hello, Currently we are importing machines and clients assigned to those machines based on scc...
 
jvolltrauer, 07-16-2018, 02:09 PM Last Post: jvolltrauer, 09-06-2018, 11:35 AM
Administration Views: 1074  Replies: 5
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TSA - Concatenate operations
Hi all,  I'm Wonder about the possibility to concatenate opérations in à single email sent ...
 
echpiel, 09-06-2018, 01:30 AM Last Post: jhendrix, 09-06-2018, 09:48 AM
Integration / Import-Export Views: 185  Replies: 2
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Default Favorites for a profile in SM
Hi, Is there a way to set default favorites in Service Manager based on the configured profi...
 
Steve Dignard, 09-06-2018, 07:04 AM Last Post: FMX, 09-06-2018, 07:41 AM
General Discussion Views: 121  Replies: 1
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Add Questionnaire Button to Service Request
Is there a way to add one or more questionnaires to buttons in a Service Request?  We've got v...
 
jhendrix, 08-08-2018, 12:09 PM Last Post: echpiel, 09-06-2018, 01:40 AM
General Discussion Views: 288  Replies: 1
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For N Days/In N Days
When using For N Days or In N Days as filters, will the results be inclusive or exact? Exampl...
 
jhendrix, 12-08-2016, 02:32 PM Last Post: jhendrix, 09-04-2018, 11:09 AM
Process & Workflow Views: 4255  Replies: 2
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Fliter tickets : Owner = Active user?
Hi, I'm dealing with à filter... we need to display the problems where the owner is the logged...
 
echpiel, 09-03-2018, 02:59 AM Last Post: echpiel, 09-04-2018, 09:24 AM
General Discussion Views: 177  Replies: 2
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With which applications have YOU integrated EasyVista?
The Services team was recently asked if we have any customers who have integrated EasyVista wit...
 
Guest, 12-08-2015, 12:32 PM Last Post: jhendrix, 08-29-2018, 02:16 PM
Integration / Import-Export Views: 27967  Replies: 15
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REST PUT/PATCH method in workflow
We are experiencing a problem when we are trying to push data from our test server to our devel...
 
kaspark, 08-23-2018, 07:59 AM Last Post: Chris Miller, 08-29-2018, 01:38 PM
Process & Workflow Views: 532  Replies: 5
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Question regarding reports
I'm currently in the process of creating a report for my department based on ticket number, sta...
 
EV Noob, 08-21-2018, 10:19 AM Last Post: Chris Miller, 08-22-2018, 02:38 PM
General Discussion Views: 293  Replies: 1