News (Announce Only)on
Topics: 21 - Posts: 40
Last Post: 04-26-2019, 08:00 AM
EasyVista Upgrade Announcementson
Topics: 30 - Posts: 31
Last Post: 07-16-2019, 08:03 AM
General Discussionon
Topics: 231 - Posts: 776
Last Post: 07-22-2019, 03:52 AM
Administrationon
Topics: 264 - Posts: 992
Last Post: Yesterday, 10:07 AM
Process & Workflowon
Topics: 137 - Posts: 565
Last Post: Yesterday, 11:46 AM
Integration / Import-Exporton
Topics: 71 - Posts: 270
Last Post: Yesterday, 09:03 AM
General Discussionon
Topics: 63 - Posts: 172
Last Post: 07-04-2019, 04:53 AM
Dashboardson
Topics: 3 - Posts: 12
Last Post: 08-28-2017, 09:48 AM
Web Store / Websiteon
Topics: 8 - Posts: 32
Last Post: 12-21-2017, 12:33 PM
Integration & Connectorson
Topics: 5 - Posts: 10
Last Post: 12-06-2017, 01:11 PM
Recent Conversations
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_272.jpg?dateline=1471360677
Name of logged in Agent in Email Template
We use a number of email templates in EasyVista. Each is based off SD_REQUEST. I am curious if ...
 
Matthew, Yesterday, 11:46 AM Last Post: Matthew, Yesterday, 11:46 AM
Process & Workflow Views: 12  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_439.jpg?dateline=1563135888
O2 - User Profile
Hello, I hope this subject hasn't been discussed before. We have an Easyvista Oxygen version, ...
 
Fabien VOLCKAERT, 07-14-2019, 02:02 PM Last Post: ABBE Philippe, Yesterday, 10:07 AM
Administration Views: 46  Replies: 3
http://www.global.easyvista.com/evconnect/images/avatars/default_avatar.png
TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
 
Frank Magnin, 06-26-2018, 02:53 AM Last Post: ABBE Philippe, Yesterday, 09:03 AM
Integration / Import-Export Views: 2407  Replies: 7
http://www.global.easyvista.com/evconnect/images/avatars/default_avatar.png
Private Questionnaire answers
Our HR department would like to use Service connect to request some services. But either the se...
 
rpena, 07-19-2019, 06:45 PM Last Post: ABBE Philippe, Yesterday, 08:51 AM
Process & Workflow Views: 33  Replies: 1
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_277.png?dateline=1488273785
New wiki pages have been published
Hi everyone, You'll find two new pages:      - New integration Know and Decide      ...
 
Christine Daussac, 07-22-2019, 03:52 AM Last Post: Christine Daussac, 07-22-2019, 03:52 AM
General Discussion Views: 23  Replies: 0
http://www.global.easyvista.com/evconnect/images/avatars/default_avatar.png
REST Action Failures
We have configured a new REST service/connection/resource and added a REST Action for it in one...
 
sarahschumacher, 07-19-2019, 09:49 AM Last Post: sarahschumacher, 07-19-2019, 01:54 PM
Process & Workflow Views: 43  Replies: 2
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_255.jpg?dateline=1513011182
SERVICE MANAGER - NEW HOTFIX: OXYGEN 2.0.1
Hi everyone, We recently released a new hotfix for Service Manager! Oxygen 2.0.1 You can find...
 
Antoine, 07-16-2019, 08:03 AM Last Post: Antoine, 07-16-2019, 08:03 AM
EasyVista Upgrade Announcements Views: 55  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_277.png?dateline=1488273785
Wiki: New feature "Glossary"
Hi all, You'll find a new feature in your wiki: an alphabetical glossary of the majority conce...
 
Christine Daussac, 07-15-2019, 04:20 AM Last Post: Christine Daussac, 07-15-2019, 04:20 AM
General Discussion Views: 36  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_277.png?dateline=1488273785
New oxygen templates
Hi all, Three new templates are available. Just follow instructions in the appropriate wiki pr...
 
Christine Daussac, 07-04-2019, 04:53 AM Last Post: Christine Daussac, 07-04-2019, 04:53 AM
General Discussion Views: 76  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_417.jpg?dateline=1478894609
Oxygen Interface: Using the Notifications in Workflows
I tried to set up the new notification step in a workflow, but it is asking for a "Notification...
 
Chris, 06-25-2019, 01:53 PM Last Post: Chris, 07-02-2019, 10:09 AM
Administration Views: 156  Replies: 2
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_255.jpg?dateline=1513011182
SERVICE MANAGER - NEW RELEASE: OXYGEN 2.0
Hi everyone, We recently released a new version for Service Manager! Oxygen 2.0 Usefull Link...
 
Antoine, 07-02-2019, 09:17 AM Last Post: Antoine, 07-02-2019, 09:17 AM
EasyVista Upgrade Announcements Views: 95  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_244.jpg?dateline=1448899149
TSA - Prompting for requalification
We have currently setup TSA and we are running into a bit of an issue with categorization. We h...
 
Jim Koene, 06-19-2019, 03:00 AM Last Post: Jim Koene, 07-02-2019, 08:32 AM
Process & Workflow Views: 153  Replies: 2
http://www.global.easyvista.com/evconnect/images/avatars/default_avatar.png
Initial status of tickets
Hi, We are using heavily quick call form for entering tickets.  All tickets (submited or not...
 
doktabar, 06-14-2019, 02:24 AM Last Post: doktabar, 07-02-2019, 02:23 AM
Administration Views: 239  Replies: 5
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_277.png?dateline=1488273785
Oxygen 2.0 Release Notes
Hi all, The new Oxygen 2.0 release notes have just been published! They are available here: ...
 
Christine Daussac, 07-01-2019, 04:33 AM Last Post: Christine Daussac, 07-01-2019, 04:33 AM
General Discussion Views: 84  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_277.png?dateline=1488273785
Oxygen 2.0 Release Notes
Hi all, The new Oxygen 2.0 release notes have just been published! They are available here: ...
 
Christine Daussac, 07-01-2019, 04:29 AM Last Post: Christine Daussac, 07-01-2019, 04:29 AM
General Discussion Views: 74  Replies: 0
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_417.jpg?dateline=1478894609
Oxygen Interface: Recent History in Command Bar
Is there a way to customize the data that appears when you are looking at the recent history in...
 
Chris, 06-25-2019, 12:38 PM Last Post: FMX, 06-25-2019, 03:58 PM
Administration Views: 150  Replies: 3
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_883.jpg?dateline=1521725652
Creating Alert to Take Ticket Off Hold
In short, I am trying to develop an alert and business rule combo that will automatically take ...
 
Tony, 06-14-2019, 03:07 PM Last Post: sarahschumacher, 06-21-2019, 01:51 PM
Administration Views: 310  Replies: 6
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_790.jpg?dateline=1511977429
Detailled Report to extract
I need a detailled report for all tickets and I need to extract the information is a friendly v...
 
Steve Dignard, 06-19-2019, 07:07 AM Last Post: sarahschumacher, 06-21-2019, 12:40 PM
General Discussion Views: 128  Replies: 1
http://www.global.easyvista.com/evconnect/uploads/avatars/avatar_476.jpg?dateline=1476037927
REST API and user domains
Hello, how are REST API requests and user domains related? I would like to filter list of user...
 
cebokli, 06-18-2019, 02:43 AM Last Post: cebokli, 06-18-2019, 02:43 AM
Integration / Import-Export Views: 100  Replies: 0
http://www.global.easyvista.com/evconnect/images/avatars/default_avatar.png
Authentication
Hello, We have Easyvista exposed to outside (Internet). It as working but, this week, everytim...
 
PaulaS, 06-05-2019, 09:27 AM Last Post: PaulaS, 06-14-2019, 04:42 AM
General Discussion Views: 219  Replies: 2