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Recent Conversations
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(Contest has closed) Share something cool you did with Service Manager
A while back our GM, Kevin Coppins, asked me for a unique use case from a customer that he coul...
 
Guest, 12-01-2016, 02:14 PM Last Post: karenbowden, 05-24-2019, 01:30 PM
General Discussion Views: 21260  Replies: 10
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Send OLA or MAX_INTERVENTION_DATE to email
Hi all, I want to send the OLA to the technician in the email he receives after the hotline has...
 
jkonan, 05-06-2019, 07:15 AM Last Post: jkonan, 05-24-2019, 10:24 AM
Process & Workflow Views: 104  Replies: 4
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[reportings] List of tickets assigned by the hotline operators (to technicians)
Hi All, I have to create a report to list the number of tickets assigned per day by the hotlin...
 
jkonan, 05-20-2019, 10:33 AM Last Post: ABBE Philippe, 05-24-2019, 08:12 AM
Integration / Import-Export Views: 44  Replies: 1
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Auto Connect Link to Ticket in Service Manager from Service App
We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen....
 
Matthew, 03-12-2019, 09:39 AM Last Post: ABBE Philippe, 05-24-2019, 08:00 AM
Administration Views: 440  Replies: 3
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SQL question - Force service manager to ignore domain
Hi, In Service Apps, it's possible de desactivate domain application by unchecking "apply domai...
 
Breizhoo, 05-22-2019, 10:51 AM Last Post: ABBE Philippe, 05-24-2019, 07:40 AM
Process & Workflow Views: 42  Replies: 4
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Import from SCCM split between Laptop and Desktop
We are looking to fine tune our inventory in Easy Vista to distinguish our pc catalog between l...
 
jvolltrauer, 05-21-2019, 01:29 PM Last Post: ABBE Philippe, 05-22-2019, 04:54 AM
Administration Views: 32  Replies: 3
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Report Average Response Time
Hello, I need to make a report to identify the average response time of tickets according to t...
 
PaulaS, 05-14-2019, 06:35 AM Last Post: ABBE Philippe, 05-17-2019, 10:03 AM
General Discussion Views: 65  Replies: 1
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New methods on ev|SM REST API
Ten new methods have been documented on the REST API: Departments and Locations: POST and PUT ...
 
Christine Daussac, 05-16-2019, 04:01 AM Last Post: Christine Daussac, 05-16-2019, 04:01 AM
Integration / Import-Export Views: 39  Replies: 0
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Asset change history for employee
I have configured asset history to track user assignment which was easy enough.  I'd like to a...
 
jvolltrauer, 05-10-2019, 10:15 AM Last Post: Chris Miller, 05-10-2019, 11:08 AM
Administration Views: 75  Replies: 1
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Migrating a folder structure from one project to another
Did you know you can move a procedure or procedure tree from one project to another? The use ca...
 
Brian Davis, 05-03-2019, 09:51 AM Last Post: Brian Davis, 05-03-2019, 09:51 AM
Procedures Views: 5  Replies: 0
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Prioritizing knowledge and planning for a Self Help engagement
If you're getting ready to plan for a new Self Help engagement, you may have been told to start...
 
Brian Davis, 05-03-2019, 08:58 AM Last Post: Brian Davis, 05-03-2019, 08:58 AM
General Discussion Views: 7  Replies: 0
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How to find Self Help Version info for 2.8.7 (Oxygen)
This is how to check the versions of the Self Help Server and Studio in version 2.8.7 (Oxygen)....
 
Brian Davis, 05-03-2019, 08:15 AM Last Post: Brian Davis, 05-03-2019, 08:15 AM
Administration Views: 11  Replies: 0
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Welcome to the Self Help Procedures Thread
Welcome to the Self Help Procedures Thread. Here you can discuss, trade ideas and concepts, and...
 
Brian Davis, 05-03-2019, 07:35 AM Last Post: Brian Davis, 05-03-2019, 07:35 AM
Procedures Views: 6  Replies: 0
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Welcome to the Self Help Administration Thread
Welcome to the Self Help Administration Thread. Here you can discuss, trade ideas and concepts,...
 
Brian Davis, 05-03-2019, 07:33 AM Last Post: Brian Davis, 05-03-2019, 07:33 AM
Administration Views: 8  Replies: 0
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Welcome to the EasyVista Self Help General Discussion
Welcome to the EasyVista Self Help General Discussion. Here you can discuss and trade ideas wit...
 
Brian Davis, 05-03-2019, 07:11 AM Last Post: Brian Davis, 05-03-2019, 07:11 AM
General Discussion Views: 13  Replies: 0
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Create 2 Incidents from 1 Incident automatically
Is there any way, perhaps via a Workflow step, to generate a separate Incident automatically wh...
 
Robert Chaney, 05-02-2019, 05:41 PM Last Post: FMX, 05-02-2019, 08:09 PM
Process & Workflow Views: 108  Replies: 1
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Conditional Step SQL Issues
I am looking to get some help in fixing an SQL query that is breaking a workflow conditional st...
 
Tony, 04-26-2019, 07:23 AM Last Post: Chris Miller, 04-26-2019, 09:33 AM
Process & Workflow Views: 208  Replies: 3
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EV Connect 2019!
Join us at EV Connect 2019! EV Connect 2019 brings together EasyVista customers, partners, a...
 
Gabriela Rego - Customer Success NA, 04-26-2019, 08:00 AM Last Post: Gabriela Rego - Customer Success NA, 04-26-2019, 08:00 AM
News (Announce Only) Views: 116  Replies: 0
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Workflows and Re-qualification
My current ticket workflow is set up like this: Ticket gets created on Service Apps by selecti...
 
Chris, 03-21-2019, 10:52 AM Last Post: Chris, 04-18-2019, 10:38 AM
Process & Workflow Views: 541  Replies: 6
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Dynamic Groups?
I have a workflow where I essentially need to utilize an approval step for the end user(s) to c...
 
Justin, 03-07-2019, 10:32 AM Last Post: ABBE Philippe, 04-15-2019, 09:42 AM
Process & Workflow Views: 463  Replies: 4