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Recent Conversations
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Questionnaire not working - max_input_vars -front: php 5.6.40 instead of php 5.4.45.
Hi,   We recently updated our ev front php version to 5.6.40 from  5.4.45 (due to fact that r...
 
doktabar, 11-16-2019, 05:50 AM Last Post: doktabar, 11-16-2019, 05:50 AM
Administration Views: 31  Replies: 0
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popup page doesn't displays anythings
Hello everyone,  I've created a widget with a special button that redirect on a popup page. ...
 
developper, 11-14-2019, 10:29 AM Last Post: ABBE Philippe, 11-15-2019, 09:34 AM
General Discussion Views: 54  Replies: 3
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SQL Condition in workflow
Hello, We are in the process of consolidating our onboarding process. We have a workflow where...
 
Chris, 11-12-2019, 12:48 PM Last Post: ABBE Philippe, 11-13-2019, 10:14 AM
Process & Workflow Views: 148  Replies: 5
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Customized role to notify recipient or group?
Hi all, There is a system role called @Recipient and default group that we can use in a workfl...
 
lmoranne, 11-05-2019, 03:12 AM Last Post: Andrew, 11-12-2019, 01:58 PM
Process & Workflow Views: 127  Replies: 3
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make a graph that describes the values
hello, i'd like to know if it's possible to do a "smart" chart. Let me explain. i've created a...
 
developper, 11-05-2019, 04:35 AM Last Post: developper, 11-06-2019, 04:18 AM
General Discussion Views: 119  Replies: 2
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Customized Roles - SQL
Hello I'm trying to create one new customized role for ticket assignement into incident/service...
 
E.Gómez, 10-30-2019, 11:05 AM Last Post: E.Gómez, 11-05-2019, 08:45 AM
Process & Workflow Views: 165  Replies: 2
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Self Help Cobalt - Release Notes
Hi all, The new Self Help Cobalt release notes have just been published! They are available ...
 
Christine Daussac, 10-21-2019, 10:36 AM Last Post: Christine Daussac, 11-04-2019, 11:07 AM
General Discussion Views: 14  Replies: 2
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Adding EP_ORDER.ORDER_NUMBER to Service Request Filter
We have a field that allows the PO to show up on a service request.  I'd like to be able to ad...
 
jvolltrauer, 10-23-2019, 10:33 AM Last Post: ABBE Philippe, 11-04-2019, 09:55 AM
Administration Views: 143  Replies: 1
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Update Discard Wizard
I'm looking to remove software from all machines that are being scrapped.  Is there an easy wa...
 
jvolltrauer, 10-23-2019, 10:28 AM Last Post: ABBE Philippe, 11-04-2019, 09:48 AM
Administration Views: 150  Replies: 2
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Column Customization by User
In Oxygen, is it possible for end users to modify their own column order for each view? For exa...
 
karenbowden, 10-28-2019, 07:06 AM Last Post: Andrew, 10-28-2019, 01:51 PM
General Discussion Views: 129  Replies: 1
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change max resolution date
I would like to extend the SLAs (change max resolution date) for incidents and service requests...
 
jkonan, 10-11-2019, 03:57 AM Last Post: jkonan, 10-14-2019, 08:10 AM
Administration Views: 440  Replies: 7
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Validation via TSA - Solution clean
Hello We're doing ticket validations via TSA with two simple buttons at solution mail, as docum...
 
E.Gómez, 10-04-2019, 03:55 AM Last Post: ABBE Philippe, 10-04-2019, 07:48 AM
Process & Workflow Views: 223  Replies: 1
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Custom Group
We have a WF that needs to identify & email all users on a particular floor in a single off...
 
jhendrix, 09-30-2019, 05:11 PM Last Post: E.Gómez, 10-02-2019, 07:27 AM
Administration Views: 268  Replies: 2
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Date field not converted to timezone in questionnaire
Hi,   I have created a questionnaire with one question. The only question in this questionnair...
 
Frank Magnin, 09-27-2019, 03:31 AM Last Post: ABBE Philippe, 09-30-2019, 08:29 AM
Administration Views: 309  Replies: 3
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Add Business Rule emails to Ticket's Action History
I need syntax on ‘faking’ an action history that is performed in a business rule. I have mu...
 
jhendrix, 10-21-2016, 03:30 PM Last Post: ABBE Philippe, 09-27-2019, 09:41 AM
Process & Workflow Views: 22655  Replies: 13
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Wizard "update incident" and email
Hello, Any idea on how to avoid sending an email while using the "update incident" wizard ? - ...
 
Fabien VOLCKAERT, 09-26-2019, 05:46 AM Last Post: ABBE Philippe, 09-26-2019, 09:47 AM
General Discussion Views: 226  Replies: 1
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EASYVISTA SERVICE MANAGER 2016 - NEW FIX: 2016.1.324.0
Hi everyone, A new Fix is available for EasyVista Service Manager 2016! 2016.1.324.0 Click he...
 
Antoine, 09-26-2019, 02:58 AM Last Post: Antoine, 09-26-2019, 02:58 AM
EasyVista Upgrade Announcements Views: 240  Replies: 0
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Attachments in full text search
Hi, I have a question about the full text search. It is giving attachments as a result. It also...
 
Frank Magnin, 09-24-2019, 08:41 AM Last Post: ABBE Philippe, 09-25-2019, 09:57 AM
General Discussion Views: 218  Replies: 1
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Diplay dynamic value - as comment in questionarire
Hi, I've came across one challenge:   -display value from the previous answers as "comment" (...
 
doktabar, 09-24-2019, 04:37 AM Last Post: ABBE Philippe, 09-25-2019, 09:34 AM
Administration Views: 324  Replies: 3
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Wizard - default value on fields
Hello I'm trying to copy some default values into wizard fields. Specifically, I'm at "Create ...
 
E.Gómez, 09-09-2019, 03:12 AM Last Post: ABBE Philippe, 09-23-2019, 06:40 AM
Process & Workflow Views: 383  Replies: 3