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Recent Conversations
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EasyVista Filter List Color
Hello, New to service apps and can't figure out how to change the Background Color of the Sele...
 
zfielden, 1 hour ago Last Post: zfielden, 1 hour ago
General Discussion Views: 4  Replies: 0
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Root Location
Our root location is blank and users/equipment sometimes get assigned to that location.  I kno...
 
jhendrix, 5 hours ago Last Post: FMX, 5 hours ago
Administration Views: 16  Replies: 1
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How to add 'Known Errors' hyperlink to ALL incident forms?
Good morning - by default, EV shows the  Attachments, Questionnaire hyperlinks under Descript...
 
VhtV, 6 hours ago Last Post: VhtV, 5 hours ago
Administration Views: 22  Replies: 2
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Write an entry to the history section at the bottom of an Action
Hi, We are generating a custom reminder notification using an Alert, a Business Rule and a Rel...
 
Audrey H, 06-19-2018, 11:52 AM Last Post: ABBE Philippe, 11 hours ago
Administration Views: 36  Replies: 1
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Mobile Support Tech - Workflow question
Hi Guys, I just loaded the Service Apps templates for the Mobile Support Tech. By clicking on ...
 
Bhobbs, 06-20-2018, 08:43 AM Last Post: ABBE Philippe, 11 hours ago
Process & Workflow Views: 36  Replies: 1
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Need date captured for a variable to apply time zone
Hi, For a notification from an Action, that we are generating in a Related Process used by a B...
 
Audrey H, Yesterday, 12:03 PM Last Post: ABBE Philippe, 11 hours ago
Administration Views: 21  Replies: 1
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Upload Files by Agent(s) in Service Manager
I apologize if I missed how to do this in the documentation, but can anyone tell me how one al...
 
Jason C. Victor, 06-19-2018, 04:22 PM Last Post: Jason C. Victor, Yesterday, 01:00 PM
Process & Workflow Views: 52  Replies: 4
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Auto Connect Link to a service catalog item
Can an auto connect link be created for a catalog item in Service manager?  so we can email th...
 
yw1214, 06-19-2018, 08:09 AM Last Post: ABBE Philippe, Yesterday, 03:06 AM
Administration Views: 30  Replies: 1
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REST and CI tab
Hi, Is it possible to use REST services to assign CIs under "CI" tab in EasyVista's incident? ...
 
kaspark, 06-19-2018, 05:44 AM Last Post: ABBE Philippe, Yesterday, 02:52 AM
Administration Views: 46  Replies: 1
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Scrollbar on widget when resizing browser windows - Service apps
Hi, I there a way to prevent secure html widget to have scrollbar appear when resizing the bro...
 
Steve Dignard, 06-13-2018, 02:06 PM Last Post: Steve Dignard, 06-19-2018, 09:28 AM
General Discussion Views: 80  Replies: 4
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Revert Manage in the service catalog
Hello, I was looking for an assistant to do the reverse of Manage in the service catalog but c...
 
Amine, 06-14-2018, 03:28 PM Last Post: ABBE Philippe, 06-19-2018, 03:19 AM
Administration Views: 79  Replies: 4
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Department Paths in Reporting
Hello everyone!  Has anyone had any success breaking out department paths into separate field...
 
Matthew, 06-08-2018, 12:26 PM Last Post: Amine, 06-18-2018, 04:02 PM
General Discussion Views: 127  Replies: 3
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SERVICE APPS - NEW PATCH: PHOSPHORUS 2.2
Hi everyone, We recently released a new patch for Service Apps! Phosphorus 2.2 You can find ...
 
Antoine, 06-18-2018, 08:04 AM Last Post: Antoine, 06-18-2018, 08:04 AM
EasyVista Upgrade Announcements Views: 71  Replies: 0
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Mail components
Hello, We are using the mail components in our workflows. In a certain workflow, there's a que...
 
PaulaS, 06-11-2018, 04:52 AM Last Post: PaulaS, 06-18-2018, 03:38 AM
General Discussion Views: 248  Replies: 6
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Hiding a Catalog item from everyone bar a certain group
[Originally posted by benjamin.collins on 08/25/15] Hey Guys, I was wondering whats the best ...
 
Andrew, 10-07-2015, 08:32 AM Last Post: Jason C. Victor, 06-14-2018, 07:27 AM
Administration Views: 11752  Replies: 6
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Rest API authentication within URL
Hello, We are trying to use REST API with our PRTG Network Monitor tool. When getting an alert...
 
Vincent MBF, 06-05-2018, 09:46 AM Last Post: ABBE Philippe, 06-13-2018, 09:38 AM
Administration Views: 221  Replies: 3
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Delegate Employee
I am looking for a way to have a front office user reassign an action to another front office u...
 
sarahschumacher, 06-12-2018, 01:14 PM Last Post: ABBE Philippe, 06-13-2018, 09:33 AM
General Discussion Views: 71  Replies: 1
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Want ticket field content in Scheduled Alert notification
Hi, I's there any way to include ticket field data in the Message section of the optional Aler...
 
Audrey H, 06-12-2018, 11:47 AM Last Post: ABBE Philippe, 06-13-2018, 09:22 AM
Administration Views: 98  Replies: 1
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Printing Ticket Info / Invoices
Hi guys, I know in the digital age in which we live, print is considered a dirty word.  Be th...
 
EV Noob, 06-12-2018, 07:21 PM Last Post: FMX, 06-13-2018, 05:47 AM
General Discussion Views: 63  Replies: 1
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Asset Management Service Request - Return to Stock
We started an Offboarding process in EV for all the tasks that need to get performed when a use...
 
jhendrix, 06-11-2018, 03:52 PM Last Post: jhendrix, 06-11-2018, 03:52 PM
General Discussion Views: 53  Replies: 0