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Recent Conversations
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BR on delete event
Hi group, anyone knows of user voice requests or otherwise regarding handling business rules o...
 
Amine, 01-13-2020, 01:57 PM Last Post: ABBE Philippe, 01-17-2020, 04:41 AM
Process & Workflow Views: 30  Replies: 1
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Workflow On-Hold/Remove Hold Timer
We are trying to build a workflow that has a pause in it, and I've been having a lot of trouble...
 
jcovalt, 01-14-2020, 09:24 AM Last Post: jhendrix, 01-14-2020, 09:35 AM
Process & Workflow Views: 51  Replies: 1
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Reporting with questionnaires answers
Hi all, How can I make a reporting witk the result of a questionnaire (at least 2 questions). I...
 
jkonan, 12-27-2019, 10:07 AM Last Post: ABBE Philippe, 01-10-2020, 12:03 PM
Administration Views: 94  Replies: 1
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New reference categories
Hello It is possible / there is any recomendation for using standar reference tables for user o...
 
E.Gómez, 01-09-2020, 08:27 AM Last Post: ABBE Philippe, 01-10-2020, 11:57 AM
General Discussion Views: 71  Replies: 2
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Edit Questionnaire values
Hello There is any way to modify questionnaire fields at ticket form without finish action an ...
 
E.Gómez, 12-13-2019, 07:36 AM Last Post: E.Gómez, 01-09-2020, 07:31 AM
Process & Workflow Views: 237  Replies: 2
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Automatic Upload of Excel Files?
Is there an FTP connection or some way to script to feed an excel file automatically to service...
 
Carl, 04-12-2016, 12:41 PM Last Post: Andersab, 01-09-2020, 02:51 AM
Dashboards Views: 9535  Replies: 3
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Need help with the use of TAG #[WF_TAGS.CLICK_HERE_LINK]#
Hi, I'm creating Mail Components for sending mails in my workflows. Everything was OK but I fo...
 
jkonan, 12-18-2019, 07:04 AM Last Post: ABBE Philippe, 12-19-2019, 08:51 AM
General Discussion Views: 223  Replies: 3
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Integrate EV workflows - with external REST method to pass attached files to ticket
Hi, I'm facing challange to forward into another application attached documents from EV ticket...
 
doktabar, 08-07-2019, 07:51 AM Last Post: ABBE Philippe, 12-18-2019, 06:49 AM
Administration Views: 695  Replies: 3
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New methods on REST API - Oxygen 2.1 Service Manager
Hi all, The wiki pages are available for the new REST API methods which come with Oxygen 2.1 S...
 
Christine Daussac, 12-16-2019, 01:32 PM Last Post: Christine Daussac, 12-16-2019, 01:32 PM
Integration / Import-Export Views: 184  Replies: 0
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SERVICE MANAGER - NEW RELEASE: OXYGEN 2.1
Hi everyone, We recently released a new version for Service Manager! Oxygen 2.1 Usefull Link...
 
Antoine, 12-16-2019, 05:37 AM Last Post: Antoine, 12-16-2019, 05:37 AM
EasyVista Upgrade Announcements Views: 194  Replies: 0
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Extra question on multi-section questionnaire when viewed from Service Apps
We have a multi-section questionnaire that is to be completed as an action of a service request...
 
Chris, 12-11-2019, 12:49 PM Last Post: Chris, 12-12-2019, 10:10 AM
Dashboards Views: 222  Replies: 2
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Questionnaire answers splitted into variables
Hello We want to improve some automations starting from Easyvista service request and then call...
 
E.Gómez, 12-09-2019, 03:27 AM Last Post: E.Gómez, 12-11-2019, 08:21 AM
Process & Workflow Views: 249  Replies: 2
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Self Help Cobalt - Release Notes
Hi all, The new Self Help Cobalt release notes have just been published! They are available ...
 
Christine Daussac, 10-21-2019, 10:36 AM Last Post: karenbowden, 12-10-2019, 01:32 PM
General Discussion Views: 21  Replies: 3
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Self Help & Service Bots: New wiki pages
Hi all, Most of the Cobalt version documentation is now available on the wiki. You will find b...
 
Christine Daussac, 12-10-2019, 12:55 PM Last Post: karenbowden, 12-10-2019, 01:30 PM
General Discussion Views: 8  Replies: 1
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Transfer wizard not displayed when clicking Assign on Quickcall Service Request
Just throwing this out there in case of an obvious solution. We've had EV for a few years now. ...
 
NeilJohnson, 12-04-2019, 12:17 AM Last Post: NeilJohnson, 12-04-2019, 09:11 PM
Administration Views: 236  Replies: 2
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Questionnaire not working - max_input_vars -front: php 5.6.40 instead of php 5.4.45.
Hi,   We recently updated our ev front php version to 5.6.40 from  5.4.45 (due to fact that r...
 
doktabar, 11-16-2019, 05:50 AM Last Post: doktabar, 11-20-2019, 09:52 AM
Administration Views: 289  Replies: 1
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popup page doesn't displays anythings
Hello everyone,  I've created a widget with a special button that redirect on a popup page. ...
 
developper, 11-14-2019, 10:29 AM Last Post: ABBE Philippe, 11-15-2019, 09:34 AM
General Discussion Views: 388  Replies: 3
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SQL Condition in workflow
Hello, We are in the process of consolidating our onboarding process. We have a workflow where...
 
Chris, 11-12-2019, 12:48 PM Last Post: ABBE Philippe, 11-13-2019, 10:14 AM
Process & Workflow Views: 577  Replies: 5
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Customized role to notify recipient or group?
Hi all, There is a system role called @Recipient and default group that we can use in a workfl...
 
lmoranne, 11-05-2019, 03:12 AM Last Post: Andrew, 11-12-2019, 01:58 PM
Process & Workflow Views: 404  Replies: 3
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make a graph that describes the values
hello, i'd like to know if it's possible to do a "smart" chart. Let me explain. i've created a...
 
developper, 11-05-2019, 04:35 AM Last Post: developper, 11-06-2019, 04:18 AM
General Discussion Views: 419  Replies: 2