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Recent Conversations
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Other recipients
Hi,  We need a functionality to add other recipients to be informed of the ticket's lifecycle...
 
Juan Manuel Poveda, 04-02-2020, 11:11 AM Last Post: Juan Manuel Poveda, 04-02-2020, 11:11 AM
Process & Workflow Views: 19  Replies: 0
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Formatting emails
Hi, I'm trying to format our emails putting a header and a footer. I would like Description fi...
 
Juan Manuel Poveda, 03-23-2020, 03:24 AM Last Post: Juan Manuel Poveda, 04-01-2020, 09:04 AM
Process & Workflow Views: 97  Replies: 3
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Mail Templates - send from Service Desk
Is there a way to configure Mail Templates to send from a generic mailbox rather than the logge...
 
Dean, 03-25-2020, 01:49 PM Last Post: E.Gómez, 03-31-2020, 09:08 AM
Administration Views: 88  Replies: 3
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Edit Options in Global Update Wizard
Is there a way to change the fields in the global update wizard? We have a user that is trying ...
 
Chris, 03-12-2020, 11:59 AM Last Post: sarahschumacher, 03-23-2020, 09:54 AM
Administration Views: 113  Replies: 1
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ROOT CAUSE field query in the wizard "WF-FINISH QUALIFICATION"
I'm trying to modify the Wizard “APPROVAL (WF - FINISH QUALIFICATION)” root cause field pro...
 
Bucefalos, 02-27-2020, 11:06 AM Last Post: ABBE Philippe, 03-11-2020, 08:37 AM
Administration Views: 510  Replies: 11
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2020 EasyVista Service Apps Training - Thursday, March 26 at 9 A.M - 5:00 P.M. ET
EasyVista 1-Day Service Apps Administrator Training Course - one-day live, virtual instructor...
 
Gabriela Rego - Customer Success NA, 03-10-2020, 09:08 AM Last Post: Gabriela Rego - Customer Success NA, 03-10-2020, 09:08 AM
Virtual Training Views: 10  Replies: 0
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API Log
Is there an API log anywhere? We want to be able to see what API calls have been made to EasyVi...
 
zfielden, 02-27-2020, 10:27 AM Last Post: zfielden, 03-09-2020, 09:04 AM
Integration / Import-Export Views: 196  Replies: 2
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Discovery Tool Integration with EasyVista
All - Who has integrated EV with a discovery tool, such as Kaseya, SCCM, Lansweeper, Solarwinds...
 
Gabriela Rego - Customer Success NA, 03-04-2020, 10:40 AM Last Post: Gabriela Rego - Customer Success NA, 03-04-2020, 10:40 AM
General Discussion Views: 139  Replies: 0
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User Auditing
Is there any method for reporting on Users access rights within EasyVista?  EasyVista is very ...
 
EVJunkieWannaBe, 03-03-2020, 03:05 PM Last Post: ABBE Philippe, 03-04-2020, 04:18 AM
Administration Views: 152  Replies: 1
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REST API - Submitted by
Hi all,  I'm trying to send "Submitted_by" field on creating a ticket via REST API, but I don...
 
Juan Manuel Poveda, 03-02-2020, 06:23 AM Last Post: jhendrix, 03-03-2020, 09:42 AM
Process & Workflow Views: 292  Replies: 4
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Impossible to cinnect with LDAP
Hi all, I'm setting up LDAP authentication but I'm getting this error. Code: Begin Ldap : Get...
 
jkonan, 03-02-2020, 12:36 PM Last Post: jkonan, 03-03-2020, 08:04 AM
Integration / Import-Export Views: 214  Replies: 2
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Service Apps footer
Hi everybody, We would like to have a footer in our Service Store which will be displayed alwa...
 
Juan Manuel Poveda, 02-16-2020, 04:13 AM Last Post: Juan Manuel Poveda, 02-26-2020, 04:33 PM
Web Store / Website Views: 375  Replies: 2
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having trouble updating a questionnaire
I have updated the question but it does not show my update I know there is another menu i need ...
 
Aquiles , 02-24-2020, 01:53 PM Last Post: ABBE Philippe, 02-25-2020, 07:43 AM
Administration Views: 198  Replies: 1
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Your Experiences with bringing HR Into Service Manager
Hi,  Our HR team is looking to use Service Manager/Service Apps to handle Human Resources task...
 
Donald, 02-21-2020, 04:04 PM Last Post: ABBE Philippe, 02-25-2020, 07:39 AM
General Discussion Views: 264  Replies: 1
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Log Files - SMO_MSSQLWarning, SMO_MSSQLException and ASTPluginNTServiceApplication
Greetings, Does anyone know the significance of the SMO_MSSQLWarning and SMO_MSSQLException l...
 
EVJunkieWannaBe, 02-19-2020, 04:00 PM Last Post: ABBE Philippe, 02-20-2020, 10:04 AM
Administration Views: 182  Replies: 1
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ServiceApps Life Cycle
Is there a widget that lets you display the "Life Cycle" bar (the same one available in Service...
 
sarahschumacher, 02-11-2020, 01:50 PM Last Post: ABBE Philippe, 02-19-2020, 10:21 AM
General Discussion Views: 214  Replies: 1
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SERVICE MANAGER - NEW RELEASE: OXYGEN 2.1.2
Hi everyone, We recently released a new version for Service Manager! Oxygen 2.1.2 Usefull Li...
 
cmartin, 02-17-2020, 08:19 AM Last Post: cmartin, 02-17-2020, 08:19 AM
EasyVista Upgrade Announcements Views: 230  Replies: 0
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Questionnaire
Hello, We are trying to define a questionnaire to select an equipment based on the brand and m...
 
PaulaS, 02-10-2020, 10:36 AM Last Post: PaulaS, 02-11-2020, 07:10 AM
General Discussion Views: 328  Replies: 2
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Request/Workflow stuck after manager approves via email
On occasion, we have tickets that seem to get "stuck" in the queue.  That is, that after the m...
 
EVJunkieWannaBe, 01-30-2020, 05:47 PM Last Post: Chris Miller, 01-31-2020, 01:06 PM
Process & Workflow Views: 461  Replies: 3
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Handling of Information Security Incidents using EasyVista Service Manager
Just wondered if you have any examples of how Easy Vista is being used for Security Incidents i...
 
Vicky, 08-01-2019, 07:33 AM Last Post: ABBE Philippe, 01-31-2020, 08:14 AM
Process & Workflow Views: 1006  Replies: 3