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Recent Conversations
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Wizard - default value on fields
Hello I'm trying to copy some default values into wizard fields. Specifically, I'm at "Create ...
 
E.Gómez, 09-09-2019, 03:12 AM Last Post: ABBE Philippe, 4 hours ago
Process & Workflow Views: 76  Replies: 3
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WSDL(EVO_BACKOFFICE,50004,TEST_WSDL,ID)
I need information. how to call function FCT=RESULTAT=WSDL(EVO_BACKOFFICE,50004,TEST_WSDL,ID)...
 
Stder, 09-19-2019, 11:44 AM Last Post: ABBE Philippe, 4 hours ago
Integration / Import-Export Views: 30  Replies: 1
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Forcing corporate font for all outgoing emails
Hi all. I was wondering if someone managed to force the font and size used for all outgoing em...
 
G Cheseaux, 11-30-2015, 09:14 AM Last Post: sarahschumacher, 09-16-2019, 02:57 PM
Administration Views: 15241  Replies: 5
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Oxygen 2.0: New wiki pages
Hi everyone, The documentation of the Oxygen 2.0 Service Apps version is now available on the ...
 
Christine Daussac, 09-11-2019, 12:31 PM Last Post: Christine Daussac, 09-11-2019, 12:31 PM
General Discussion Views: 35  Replies: 0
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Oxygen 2.0: New wiki pages
Hi everyone, The documentation of the Oxygen 2.0 Service Engine version is now available on th...
 
Christine Daussac, 09-11-2019, 12:25 PM Last Post: Christine Daussac, 09-11-2019, 12:25 PM
General Discussion Views: 36  Replies: 0
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SOAP - Attach file to ticket from VBA
Hello, I use VBA to add a file to a ticket, file is added but it is empty (0Kb). I've used you...
 
Benda, 09-07-2019, 12:52 PM Last Post: Benda, 09-11-2019, 01:57 AM
Integration / Import-Export Views: 81  Replies: 2
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Handling of Information Security Incidents using EasyVista Service Manager
Just wondered if you have any examples of how Easy Vista is being used for Security Incidents i...
 
Vicky, 08-01-2019, 07:33 AM Last Post: ABBE Philippe, 09-10-2019, 09:02 AM
Process & Workflow Views: 186  Replies: 1
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Impossible to attach file to a ticket
Hi All, need your help to attach a file to a ticket when opening it. I have this error:  impos...
 
jkonan, 09-04-2019, 05:31 AM Last Post: jkonan, 09-04-2019, 09:13 AM
General Discussion Views: 114  Replies: 2
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Merge Employees?
Is there a way to merge employees?  We occasionally find duplicate staff due to name changes o...
 
Chris, 08-20-2019, 10:32 AM Last Post: Chris, 09-03-2019, 08:08 AM
General Discussion Views: 142  Replies: 2
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TSA - Created By/Submitted_By field stays empty
When TSA is active and tickets are created, the field Submitted_By is not filled. I looked at t...
 
Jim Koene, 07-24-2019, 07:41 AM Last Post: Jim Koene, 09-03-2019, 01:14 AM
Process & Workflow Views: 239  Replies: 4
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Integrate EV workflows - with external REST method to pass attached files to ticket
Hi, I'm facing challange to forward into another application attached documents from EV ticket...
 
doktabar, 08-07-2019, 07:51 AM Last Post: ABBE Philippe, 09-02-2019, 09:43 AM
Administration Views: 178  Replies: 2
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Dialog Studio Project
Hello, I added a new table in DB referencing REQUEST_ID from SD_REQUEST as a foreign key. This...
 
PaulaS, 07-30-2019, 08:41 AM Last Post: ABBE Philippe, 09-02-2019, 09:40 AM
General Discussion Views: 258  Replies: 5
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TSA - Set cc as recipient
Hi, Does anybody know if it's possible to set the CC of an incoming email as the recipient of ...
 
Frank Magnin, 08-31-2019, 12:14 AM Last Post: ABBE Philippe, 09-02-2019, 09:32 AM
Integration / Import-Export Views: 84  Replies: 1
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TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
 
Frank Magnin, 06-26-2018, 02:53 AM Last Post: Chris, 08-14-2019, 04:17 PM
Integration / Import-Export Views: 2857  Replies: 8
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Wizard update (fields determined by condition)
WIZARD: HD – TRANSFER INCIDENT Any idea about how to update/change the wizard first step thre...
 
Bucefalos, 07-26-2019, 05:12 AM Last Post: Bucefalos, 07-31-2019, 01:19 AM
Administration Views: 210  Replies: 2
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Name of logged in Agent in Email Template
We use a number of email templates in EasyVista. Each is based off SD_REQUEST. I am curious if ...
 
Matthew, 07-23-2019, 11:46 AM Last Post: ABBE Philippe, 07-30-2019, 09:27 AM
Process & Workflow Views: 240  Replies: 1
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O2 - User Profile
Hello, I hope this subject hasn't been discussed before. We have an Easyvista Oxygen version, ...
 
Fabien VOLCKAERT, 07-14-2019, 02:02 PM Last Post: ABBE Philippe, 07-23-2019, 10:07 AM
Administration Views: 244  Replies: 3
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Private Questionnaire answers
Our HR department would like to use Service connect to request some services. But either the se...
 
rpena, 07-19-2019, 06:45 PM Last Post: ABBE Philippe, 07-23-2019, 08:51 AM
Process & Workflow Views: 203  Replies: 1
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New wiki pages have been published
Hi everyone, You'll find two new pages:      - New integration Know and Decide      ...
 
Christine Daussac, 07-22-2019, 03:52 AM Last Post: Christine Daussac, 07-22-2019, 03:52 AM
General Discussion Views: 148  Replies: 0
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REST Action Failures
We have configured a new REST service/connection/resource and added a REST Action for it in one...
 
sarahschumacher, 07-19-2019, 09:49 AM Last Post: sarahschumacher, 07-19-2019, 01:54 PM
Process & Workflow Views: 240  Replies: 2