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Recent Conversations
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Open Incident and Service Request Report
I created 2 reports that shows closed incidents by date I choose and it sorts them first by gro...
 
jvolltrauer, 02-06-2019, 11:51 AM Last Post: jvolltrauer, Yesterday, 04:13 PM
Administration Views: 162  Replies: 8
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TSA
We want to test the creation of tickets by TSA. I defined TSA in Easyvista Sandbox but it doesn...
 
PaulaS, 02-06-2019, 12:28 PM Last Post: ABBE Philippe, Yesterday, 10:56 AM
General Discussion Views: 109  Replies: 3
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Rating step (workflow)
Hello, Can we use the rating step using different questions? In some subjects I want to use ra...
 
PaulaS, 02-20-2019, 09:13 AM Last Post: PaulaS, Yesterday, 10:29 AM
General Discussion Views: 35  Replies: 2
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SERVICE ENGINE - NEW HOTFIX: OXYGEN 1.7
Hi everyone, We recently released a new Hotfix for Oxygen! Oxygen 1.7 The corresponding Serv...
 
Antoine, Yesterday, 08:04 AM Last Post: Antoine, Yesterday, 08:04 AM
EasyVista Upgrade Announcements Views: 27  Replies: 0
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CMDB explorer - EV 2016.1.300 - error 500
Hi guys, EV 2016.1.300 - when displaying CI (whater type) in CMDB Explorer (flash version) - I...
 
doktabar, 02-15-2019, 09:13 AM Last Post: ABBE Philippe, 02-18-2019, 07:46 AM
Administration Views: 49  Replies: 3
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Connected licence calculation
Hi there, can you please explain to me the mechanisms used in connected licence limitation. L...
 
Amine, 02-15-2019, 10:15 AM Last Post: ABBE Philippe, 02-18-2019, 06:03 AM
Administration Views: 54  Replies: 1
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delete unavailability
Hi there, is there a way to remove an unavailability once it has been registered ? Some unavai...
 
Amine, 02-14-2019, 03:49 PM Last Post: ABBE Philippe, 02-18-2019, 05:58 AM
General Discussion Views: 52  Replies: 1
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EV Voice - Support for an idea
Hello all, I've added to the EV Voice suggestion here: https://easyvista.uservoice.com/forums...
 
jhendrix, 04-26-2017, 09:55 AM Last Post: karenbowden, 02-14-2019, 09:43 AM
General Discussion Views: 5504  Replies: 3
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Customer Update webinar recording: learn cool stuff about Knowledge Management!
Hello All, On August 31 we presented our third Customer Update webinar of 2016. We had a guest...
 
Guest, 09-01-2016, 03:06 PM Last Post: karenbowden, 02-14-2019, 09:16 AM
EV|Connect Events Views: 78  Replies: 3
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TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
 
Frank Magnin, 06-26-2018, 02:53 AM Last Post: Chris, 02-07-2019, 05:45 PM
Integration / Import-Export Views: 1510  Replies: 4
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Report Designer
Hi, Is it possible to attach a report using Report Designer in a notification step of a workfl...
 
PaulaS, 01-21-2019, 09:30 AM Last Post: PaulaS, 02-06-2019, 12:19 PM
General Discussion Views: 297  Replies: 4
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Trends under Operation Home Page
Hi, We had published around 10 trends in the operation home page and since, Service Manager h...
 
Steve Dignard, 01-31-2019, 03:36 PM Last Post: ABBE Philippe, 02-06-2019, 10:07 AM
Administration Views: 96  Replies: 1
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SERVICE MANAGER - NEW FIX: OXYGEN 1.7
Hi everyone, We recently released a new version for Oxygen! Oxygen 1.7 The corresponding Ser...
 
Antoine, 02-05-2019, 11:42 AM Last Post: Antoine, 02-05-2019, 11:42 AM
EasyVista Upgrade Announcements Views: 101  Replies: 0
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Integration .csv and .sql query files
Hi guys,   While using integration models in folder:   ...EZV\www\resources\50004\Integration...
 
doktabar, 02-04-2019, 09:30 AM Last Post: E.Gómez, 02-05-2019, 02:23 AM
Integration / Import-Export Views: 94  Replies: 1
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Edit question results
Hello We've some questionnaires linked with service request catalog, used for data input before...
 
E.Gómez, 02-04-2019, 09:47 AM Last Post: Wayne Smith, 02-05-2019, 01:08 AM
Administration Views: 119  Replies: 1
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Suspension in requests
Hi, I need to make some reports that show the time between the start and end of the suspension...
 
PaulaS, 01-25-2019, 06:17 AM Last Post: ABBE Philippe, 01-30-2019, 06:43 AM
General Discussion Views: 163  Replies: 1
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Service APPS - News Articles Banner
Does anyone know how to add a "sliding banner" widget in Service APPS to publish news articles ...
 
KatiaP, 01-11-2019, 12:42 PM Last Post: jhendrix, 01-22-2019, 12:24 PM
General Discussion Views: 211  Replies: 1
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Change title
Hello, Does anyone knows how to change this type of title? I already searched in database but ...
 
PaulaS, 12-26-2018, 09:11 AM Last Post: PaulaS, 01-22-2019, 10:11 AM
General Discussion Views: 636  Replies: 7
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Business Rule - variables
Hello, We want to use a BR in a loop whenever there's a specific condition. It's possible to u...
 
PaulaS, 12-14-2018, 09:46 AM Last Post: PaulaS, 01-22-2019, 09:57 AM
General Discussion Views: 511  Replies: 4
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Help with Auto-Release
I am trying to configure a auto release for the hold status via a business rule, however I am u...
 
AndrewL, 08-02-2018, 03:39 AM Last Post: Dean, 01-15-2019, 04:34 PM
Administration Views: 3057  Replies: 7