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Recent Conversations
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Wizards in Workflows
As more and more is being asked of me in EV, I find that most requests would be handled quite e...
 
jhendrix, Yesterday, 10:00 AM Last Post: jhendrix, Yesterday, 05:12 PM
General Discussion Views: 28  Replies: 2
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Workstation Equipment Location and Department Fields
Hello, Currently we are importing machines and clients assigned to those machines based on scc...
 
jvolltrauer, 07-16-2018, 02:09 PM Last Post: jvolltrauer, Yesterday, 12:36 PM
Administration Views: 58  Replies: 2
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using Rank within business rule
We're trying to build a process that assigns each tech in our service desk an availability scor...
 
Brandon@POWER, 07-18-2018, 01:49 PM Last Post: Brandon@POWER, Yesterday, 09:15 AM
Process & Workflow Views: 47  Replies: 4
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Integration with Salesforce?
Does anyone have experience converting the EasyVista WSDL to a Salesforce Apex class? I'm tryin...
 
Jonathan Steele, 04-14-2016, 10:02 AM Last Post: hopesuresh, Yesterday, 05:34 AM
Integration / Import-Export Views: 12386  Replies: 6
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EasyVista & Power BI Integration
Hello, please contact me if you have integrated Power BI with EasyVista and would be open to sh...
 
Gabriela Rego - Customer Success NA, 07-18-2018, 01:58 PM Last Post: Gabriela Rego - Customer Success NA, 07-18-2018, 01:58 PM
General Discussion Views: 36  Replies: 0
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EASYVISTA SERVICE MANAGER - NEW PATCH: 2016.1.305.4
Hi everyone, A new patch is available for EasyVista Service Manager! 2016.1.305.4 Click here ...
 
Antoine, 07-12-2018, 07:24 AM Last Post: Antoine, 07-12-2018, 07:24 AM
EasyVista Upgrade Announcements Views: 103  Replies: 0
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Send email template
Is there a wizard that corresponds to the email action you get from the gear in the top-right o...
 
jhendrix, 07-03-2018, 09:22 AM Last Post: ABBE Philippe, 07-10-2018, 02:14 AM
Administration Views: 205  Replies: 3
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Availability Percantage Calculation
In the Extended CMDB Module there is a tab for Availability.  When I look through the report i...
 
James Sealock, 01-05-2017, 05:18 PM Last Post: Amine, 07-06-2018, 03:37 PM
General Discussion Views: 3796  Replies: 4
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Actions for my Groups
I feel like I may have missed something in basic training, but what action/process is kicked of...
 
jhendrix, 06-29-2018, 12:56 PM Last Post: ABBE Philippe, 07-04-2018, 04:16 AM
General Discussion Views: 162  Replies: 1
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Force desktop shortcut to open Chrome
Our default browser is IE.  We cannot change it city-wide due to other apps that only play wel...
 
MizGilbert, 07-02-2018, 11:59 AM Last Post: ABBE Philippe, 07-04-2018, 03:57 AM
General Discussion Views: 146  Replies: 1
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SOAP -> EZV_UpdateRequest and VBA macro
I'm dealing with SOAP and VBA. I'm able to create tickets but the issue is when i try to update...
 
echpiel, 06-01-2018, 08:51 AM Last Post: echpiel, 07-03-2018, 08:24 AM
Integration / Import-Export Views: 238  Replies: 1
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@CLOSING SUPPORT PERSON Issue
I was working on a generic First-Call Resolution Workflow for the Workflow Immediate Solution, ...
 
JP, 06-27-2018, 11:49 AM Last Post: ABBE Philippe, 06-29-2018, 02:54 AM
Process & Workflow Views: 206  Replies: 1
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REST API - Assign Multiple Impacting CIs to CR
I'm attempting to use a REST Put call to assign multiple Impacted CIs to a change request.  I'...
 
Shazbot, 06-28-2018, 03:19 PM Last Post: ABBE Philippe, 06-29-2018, 02:22 AM
Integration / Import-Export Views: 189  Replies: 1
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EasyVista Virtual Training Program Update
Hello, In order to better meet the needs of our Customers we are temporarily placing the Virtu...
 
Andrew, 06-27-2018, 11:25 AM Last Post: Andrew, 06-27-2018, 11:25 AM
Virtual Training Views: 24  Replies: 0
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EasyVista Filter List Color
Hello, New to service apps and can't figure out how to change the Background Color of the Sele...
 
zfielden, 06-22-2018, 01:56 PM Last Post: zfielden, 06-26-2018, 12:46 PM
General Discussion Views: 284  Replies: 2
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TSA - Importing emails on closed incidents
Hi, As a user I am able to send an email update on a closed incident (using the TSA). The email...
 
Frank Magnin, 06-26-2018, 02:53 AM Last Post: ABBE Philippe, 06-26-2018, 07:37 AM
Integration / Import-Export Views: 186  Replies: 1
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Root Location
Our root location is blank and users/equipment sometimes get assigned to that location.  I kno...
 
jhendrix, 06-22-2018, 10:15 AM Last Post: ABBE Philippe, 06-26-2018, 07:29 AM
Administration Views: 282  Replies: 2
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How to add 'Known Errors' hyperlink to ALL incident forms?
Good morning - by default, EV shows the  Attachments, Questionnaire hyperlinks under Descript...
 
VhtV, 06-22-2018, 09:04 AM Last Post: VhtV, 06-22-2018, 10:18 AM
Administration Views: 325  Replies: 2
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Write an entry to the history section at the bottom of an Action
Hi, We are generating a custom reminder notification using an Alert, a Business Rule and a Rel...
 
Audrey H, 06-19-2018, 11:52 AM Last Post: ABBE Philippe, 06-22-2018, 03:53 AM
Administration Views: 240  Replies: 1
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Mobile Support Tech - Workflow question
Hi Guys, I just loaded the Service Apps templates for the Mobile Support Tech. By clicking on ...
 
Bhobbs, 06-20-2018, 08:43 AM Last Post: ABBE Philippe, 06-22-2018, 03:46 AM
Process & Workflow Views: 279  Replies: 1