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Impossible to attach file to a ticket - jkonan - 09-04-2019

Hi All,
need your help to attach a file to a ticket when opening it.
I have this error: 
impossible to create the directory: /var/www/easyvista/resources/50004/

Thanks for help.


RE: Impossible to attach file to a ticket - ABBE Philippe - 09-04-2019

(09-04-2019, 05:31 AM)Jkonan Wrote: Hi All,
need your help to attach a file to a ticket when opening it.
I have this error: 
impossible to create the directory: /var/www/easyvista/resources/50004/

Thanks for help.

Hello,
For technical support, please contact easyvista team.

Be sure that the shared folder "resources" will be share read/write between SMO services and apache/web software.

P.ABBE


RE: Impossible to attach file to a ticket - jkonan - 09-04-2019

Thanks ABBE Philippe,
I don't know how to be sure that the folder is shared between SMO and apache.
I'll contact EZV team.
Thanks.