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Request/Workflow stuck after manager approves via email
#1
On occasion, we have tickets that seem to get "stuck" in the queue.  That is, that after the manager approves the request via email, the worflow is not followed and the ticket sits with an In Progress status showing the email that was sent with the approval.  Looks like this:
Approve   

 
 Please hit send to approve this incident.
 
 
  -------------------------------------------Please Do not delete the text below this line-------------------------------------------
 
 @OPERATION@='SOLVE'
 @RFC_NUMBER@='S20200122_180'
 @ACTION_ID@='3632975'

 @CHOICE@='1'

Is there anyway to move this ticket on to the next workflow item?  Subsequent emails with this information do not seem to work either.


Messages In This Thread
Request/Workflow stuck after manager approves via email - EVJunkieWannaBe - 01-30-2020, 05:47 PM




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