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How to add 'Known Errors' hyperlink to ALL incident forms?
#1
Good morning - by default, EV shows the 

Attachments, Questionnaire hyperlinks under Description & Search, Known Error hyperlinks under solution on the New Incident form.

However, on the Operation - Incidents - All Incidents, these buttons are nowhere to be found. I've added Solution so that text is viewable, however, how do I add the Search and Known Errors, etc. to this form???

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haroldtate, proud to be a member of EV CONNECT FORUM since Oct 2016.

#2
(06-22-2018, 09:04 AM)haroldtate Wrote: Good morning - by default, EV shows the 

Attachments, Questionnaire hyperlinks under Description & Search, Known Error hyperlinks under solution on the New Incident form.

However, on the Operation - Incidents - All Incidents, these buttons are nowhere to be found. I've added Solution so that text is viewable, however, how do I add the Search and Known Errors, etc. to this form???

Hello,
To add Search on DIALOGHD_INCIDENTS:
- Edit form
- Add icon
- Set alias : "Search"
- Set Primary Key : SD_REQUEST.REQUEST_ID
- Set Wizard : HD-Transfert
- Set ShortCut or Width button
- Set Popup to "Search fulltext"


To add Know Errors on DIALOGHD_INCIDENTS:
- Edit form
- Add icon
- Set alias : "Know Errors"
- Set Primary Key : SD_REQUEST.REQUEST_ID
- Set Wizard : HD-Transfert
- Set ShortCut or Width button
- Set Popup to "Problem and Know Error"

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
(06-22-2018, 10:01 AM)ABBE Philippe Wrote:
(06-22-2018, 09:04 AM)haroldtate Wrote: Good morning - by default, EV shows the 

Attachments, Questionnaire hyperlinks under Description & Search, Known Error hyperlinks under solution on the New Incident form.

However, on the Operation - Incidents - All Incidents, these buttons are nowhere to be found. I've added Solution so that text is viewable, however, how do I add the Search and Known Errors, etc. to this form???

Hello,
To add Search on DIALOGHD_INCIDENTS:
- Edit form
- Add icon
- Set alias : "Search"
- Set Primary Key : SD_REQUEST.REQUEST_ID
- Set Wizard : HD-Transfert
- Set ShortCut or Width button
- Set Popup to "Search fulltext"


To add Know Errors on DIALOGHD_INCIDENTS:
- Edit form
- Add icon
- Set alias : "Know Errors"
- Set Primary Key : SD_REQUEST.REQUEST_ID
- Set Wizard : HD-Transfert
- Set ShortCut or Width button
- Set Popup to "Problem and Know Error"

P.ABBE


Works perfectly - thank you!
haroldtate, proud to be a member of EV CONNECT FORUM since Oct 2016.






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