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CMDB - CI model update through integration
#1
Hi,

I've noticed that integration method:

CMDB - Configuration items (CI)

Model
Element
Manufacture

cannot be updated for already existing CIs.

Let say I have CI:

unique ID: CI_UNI_12345
model: SQL Database
type: Database
manufacturer: -

After whenunique ID is CI imported if you change model, type, manufaturer to the new it's not updated.
Example of smae CI with changed valid model:
unique ID: CI_UNI_12345
model: SQL Database Agent
type: Database
manufacturer: -

It will not update model to the CI, although import of new CI of that type will work:
unique ID: CI_UNI_NEW_12345
model: SQL Database
type: Database
manufacturer: -

I've tried different options in Integration parameters (step 3) with and without Automatic Insertion, but no luck.

What am I doing wrong?

Thanks for help!
doktabar, proud to be a member of EV CONNECT FORUM since Nov 2015.

#2
(11-22-2018, 04:47 AM)doktabar Wrote: Hi,

I've noticed that integration method:

CMDB - Configuration items (CI)

Model
Element
Manufacture

cannot be updated for already existing CIs.

Let say I have CI:

unique ID: CI_UNI_12345
model: SQL Database
type: Database
manufacturer: -

After whenunique ID is CI imported if you change model, type, manufaturer to the new it's not updated.
Example of smae CI with changed valid model:
unique ID: CI_UNI_12345
model: SQL Database Agent
type: Database
manufacturer: -

It will not update model to the CI, although import of new CI of that type will work:
unique ID: CI_UNI_NEW_12345
model: SQL Database
type: Database
manufacturer: -

I've tried different options in Integration parameters (step 3) with and without Automatic Insertion, but no luck.

What am I doing wrong?

Thanks for help!

Hello,
You can't update model or catalog equipment, contract, licence, CI with a integration because Easyvista link uniqueness field with triptych catalog/editor-brand/model.

Why? Because you can have a "database agent" that have the same code as a "database"; catalog/editor-brand/model triptych allow that.

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
Basically, integration method is useless in that case - and I need to write sort of sql query that will do the magic.

Thank you for explanation.
doktabar, proud to be a member of EV CONNECT FORUM since Nov 2015.






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