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Key shortcut - Create a New Incident [Alt+Shift+N] - not working
#1
Hi guys,

Button on the top of the SelfService portal (EV profile SelfService is displaying it upper right corner- see screenshot) when you click key combination in Internet Explorer 11 - is not working.

All what happens is highlighting the button itself, but not opening new incident form as expected.

In other browsers you get form for new incident, also you get this form when you mouse click the button in IE11.

EV 2016.1.300 - is version that is used.

Options that could help:
- rename or turn off keyshortcut
- provide exact changes in IE11 that are causing it

Tried to find in transtlation exctacted stings, but no such thing. Forms are not providing option to edit stuff above the line of the form.

How to fix this?

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doktabar, proud to be a member of EV CONNECT FORUM since Nov 2015.

#2
(01-03-2019, 09:48 AM)doktabar Wrote: Hi guys,

Button on the top of the SelfService portal (EV profile SelfService is displaying it upper right corner- see screenshot) when you click key combination in Internet Explorer 11 - is not working.

All what happens is highlighting the button itself, but not opening new incident form as expected.

In other browsers you get form for new incident, also you get this form when you mouse click the button in IE11.

EV 2016.1.300 - is version that is used.

Options that could help:
- rename or turn off keyshortcut
- provide exact changes in IE11 that are causing it

Tried to find in transtlation exctacted stings, but no such thing. Forms are not providing option to edit stuff above the line of the form.

How to fix this?

Hello,
Yes it doesn't work well in IE11, highlight tne button but not lauch new incident form (try alt+shift+N and enter)
IE11 is an old browser and SelfService of Service Manager will disapear (replace by Apps)

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
P.Abbe,

Thank you for promt answer.

Unfortunately IE 11 is still used as our corporate standard (guess not only by us) and most selfservice useres have it as an only option.
That's why I'm looking for alternatives to make it work.

Is there an option to remove part of string ALT+SHIFT+N in that button?
Is there any option to turn off appearance of this button in selfservice profil (i can't find it)?

Thanks!
doktabar, proud to be a member of EV CONNECT FORUM since Nov 2015.

#4
(01-04-2019, 03:12 AM)doktabar Wrote: P.Abbe,

Thank you for promt answer.

Unfortunately IE 11 is still used as our corporate standard (guess not only by us) and most selfservice useres have it as an only option.
That's why I'm looking for alternatives to make it work.

Is there an option to remove part of string ALT+SHIFT+N in that button?
Is there any option to turn off appearance of this button in selfservice profil (i can't find it)?

Thanks!

Hello,

Is there an option to remove part of string ALT+SHIFT+N in that button?
=> No location of the button is not editable

Is there any option to turn off appearance of this button in selfservice profil (i can't find it)?
=> Yes, in selfservice profil, go on module 'Home' edit properties, desactive 'Quickcall'

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#5
That's it.

We are removing it.

Thanks a million!
doktabar, proud to be a member of EV CONNECT FORUM since Nov 2015.






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