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Auto Connect Link to Ticket in Service Manager from Service App
#1
We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen. One data viewer section shows Priority requests. I have an Auto Connect Link working to open the ticket, however it requests the Rep log in after clicking the link. Where this Service App is running inside Oxygen Service Manager, is there a way to get the URL to open inside the existing session without having to log in?
mrajotte, proud to be a member of EV CONNECT FORUM since Jan 2016.

#2
(03-12-2019, 09:39 AM)mrajotte Wrote: We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen. One data viewer section shows Priority requests. I have an Auto Connect Link working to open the ticket, however it requests the Rep log in after clicking the link. Where this Service App is running inside Oxygen Service Manager, is there a way to get the URL to open inside the existing session without having to log in?

Hello,
I've same problem...

P.ABBE

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ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
(03-12-2019, 09:39 AM)mrajotte Wrote: We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen. One data viewer section shows Priority requests. I have an Auto Connect Link working to open the ticket, however it requests the Rep log in after clicking the link. Where this Service App is running inside Oxygen Service Manager, is there a way to get the URL to open inside the existing session without having to log in?

Can you share how to do the link?  I'm starting in Oxygen and the whole thing is confusing to me coming from the previous version.
jhendrix, proud to be a member of EV CONNECT FORUM since Apr 2016.

#4
(04-30-2019, 09:30 AM)jhendrix Wrote:
(03-12-2019, 09:39 AM)mrajotte Wrote: We are currently developing a dashboard for our Tier 1 Reps to see as their homepage in Oxygen. One data viewer section shows Priority requests. I have an Auto Connect Link working to open the ticket, however it requests the Rep log in after clicking the link. Where this Service App is running inside Oxygen Service Manager, is there a way to get the URL to open inside the existing session without having to log in?

Can you share how to do the link?  I'm starting in Oxygen and the whole thing is confusing to me coming from the previous version.

You have 2 kind of link:
Autoconnect (use to connect to Service Manager) : Go to Administration>Access>Autoconnect
The link should be like https://<your service manager webserver>/autoconnect_mail.php?field1=5C0F051E590F056F1C&field2=&field4=%7B803701A7-7B57-469B-8796-2D257E4B5E73%7D&field5=ViewDialog&field6=jhendrix&field7=LAST_NAME

Exposed properties (use to connect to Apps) : https://wiki.easyvista.com/xwiki/bin/vie...Properties

Example of link send to an requestor : https://<your apps webserver>/index.php?name=<apps code name>&SearchValue=#RFC_NUMBER#


P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.






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