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Mail Templates - send from Service Desk
#1
Is there a way to configure Mail Templates to send from a generic mailbox rather than the logged in user/technician's mailbox?
There is a 'from field' in the mail dialogue box once you apply the template (see attachment), but there doesn't appear to be any way to change what's pre-populated in this field.

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Dean, proud to be a member of EV CONNECT FORUM since Jul 2018.

#2
(03-25-2020, 01:49 PM)Dean Wrote: Is there a way to configure Mail Templates to send from a generic mailbox rather than the logged in user/technician's mailbox?
There is a 'from field' in the mail dialogue box once you apply the template (see attachment), but there doesn't appear to be any way to change what's pre-populated in this field.

Hello,
It's not possible to customized, if're not in saas you can try to edit "send_email.php"

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
(03-26-2020, 04:55 AM)ABBE Philippe Wrote:
(03-25-2020, 01:49 PM)Dean Wrote: Is there a way to configure Mail Templates to send from a generic mailbox rather than the logged in user/technician's mailbox?
There is a 'from field' in the mail dialogue box once you apply the template (see attachment), but there doesn't appear to be any way to change what's pre-populated in this field.

Hello,
It's not possible to customized, if're not in saas you can try to edit "send_email.php"

P.ABBE

Thanks Philippe

We're SaaS, so I guess we'll just need to live with it.

Dean
Dean, proud to be a member of EV CONNECT FORUM since Jul 2018.

#4
(03-25-2020, 01:49 PM)Dean Wrote: Is there a way to configure Mail Templates to send from a generic mailbox rather than the logged in user/technician's mailbox?
There is a 'from field' in the mail dialogue box once you apply the template (see attachment), but there doesn't appear to be any way to change what's pre-populated in this field.

Hello
We are sending emails via Email relay (http://emailrelay.sourceforge.net/).

It is a little smpt/pop3 "proxy" so it takes Easyvista's mail from one port, stores it (each mail one file with envelope& content).
Once stored, we can do some processing with the mail: for this problem, a little shell script to remove "From " lines and replacing any "From:------" with  "From:our_generic_mail@domain"). And then, mail is forwarded to our MTA.

Also, scripts allows some better logging.

bye






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