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How to implement a "Ticket navigable catalog"?
#1
Hello,

I know it can be done... but I don't have/know the details: 
  • Our "Service Requests Catalog" has 3 levels and therefore in Service Apps we would need users will be able to navigate through these 3 levels to find the proper new ticket category to be registered.
Any tip/help about how to implement a "navigable catalog"?
Bucefalos, proud to be a member of EV CONNECT FORUM since Aug 2016.

#2
(07-13-2020, 10:49 AM)Bucefalos Wrote: Hello,

I know it can be done... but I don't have/know the details: 
  • Our "Service Requests Catalog" has 3 levels and therefore in Service Apps we would need users will be able to navigate through these 3 levels to find the proper new ticket category to be registered.
Any tip/help about how to implement a "navigable catalog"?

Hello,

Even if you have a lot of subject, use either filtrer+dataviewer or search (or both)

Filter + dataviewer
1/Create a report in ServiceManager based on request catalog
Add 4 or 5 filter by Category/Subject level
Add a view with picture,subject (last level), description
2/ Create a new page in apps
Create a datasource on your report
Create a widget Filter with this datasource, put him on the left
Create a widget Dataview with this datasource, put on the right

Best use is the search, with a single word (software name) you can have incident and request subject.

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.






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