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Ratio of tickets created via Service Apps
With the Phosphorus version of ev|Service Apps (and the associated ev|Service Manager patch), it has become possible to distinguish the tool used to create a ticket. The information is stored in SD_REQUEST.ORIGIN_TOOL_ID
If you use both ev|Service Apps and ev|Service Manager, it can be interesting to start computing KPIs like the ratio of incidents (service requests) created via a specific tool.
You'll have a trend in no time!

Jocelyne, proud to be a member of EV CONNECT FORUM since Nov 2015.

Very cool! I have had a couple of customers mention they would appreciated this capability. I am glad it is now native.

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