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Attach document in SOLVE Operation
#1
Hi community,

anyone managed to make TSA incorporate attached document for SOLVE Operation.
Documentation says that attached documents are added to the ticket when a new on is created or when a MAIL operation is sent.

We have users attaching files to their emails when they refuse Validations (ESS). Having those files would be handy for investigating the reason for refusals.

Thanks a lot
Amine.

#2
(04-26-2018, 09:30 AM)ateniou Wrote: Hi community,

anyone managed to make TSA incorporate attached document for SOLVE Operation.
Documentation says that attached documents are added to the ticket when a new on is created or when a MAIL operation is sent.

We have users attaching files to their emails when they refuse Validations (ESS). Having those files would be handy for investigating the reason for refusals.

Thanks a lot

Hello,
I confirm, in case of SOLVE (choice 1 or 0) attached file are not upload.
I will check with support's team if the function is supported

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.






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