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Customer can update ticket through Service Apps
#1
Good Morning, gang.

I have a question regarding whether a customer can update a ticket that they already submitted through the service app.  Basically, if we find that not enough information was given on a particular ticket or if some of the information is incorrect, we would like the customer to be able to update it.  I'm a little perplexed as to how this can be accomplished from the Service App, however.  Any help or ideas would be greatly appreciated.
EV Noob, proud to be a member of EV CONNECT FORUM since Jan 2018.






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