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Want ticket field content in Scheduled Alert notification
#1
Hi,

I's there any way to include ticket field data in the Message section of the optional Alert notification section of a Scheduled Alert?  I'd like to avoid having to use the alert just to trigger a business rule that's sole purpose is to send a notification, if I can just send the notification directly from the scheduled alert, but I'm not seeing how to insert tags or references to fields.  Is this possible?

Audrey

#2
(06-12-2018, 11:47 AM)audreyh Wrote: Hi,

I's there any way to include ticket field data in the Message section of the optional Alert notification section of a Scheduled Alert?  I'd like to avoid having to use the alert just to trigger a business rule that's sole purpose is to send a notification, if I can just send the notification directly from the scheduled alert, but I'm not seeing how to insert tags or references to fields.  Is this possible?

Audrey

Hello,
In my mind it's not possible, you can only use (#LIST_ID#) for sql script and create a view (link to a virtual reporting).

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.






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