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Delegate Employee
#1
I am looking for a way to have a front office user reassign an action to another front office user (neither are members of a group).

I remember seeing something about setting a delegate for an employee, but I have not been able to find much documentation for this feature.  All I have found is that the delegate can be set on the Employee record for a certain time frame, but I cannot find an explanation of how to delegate to the defined employee.

Is anyone using this feature?  If so, how is it being used?
Sarah Schumacher
Service Desk Tool Administrator

#2
(06-12-2018, 01:14 PM)sarahschumacher Wrote: I am looking for a way to have a front office user reassign an action to another front office user (neither are members of a group).

I remember seeing something about setting a delegate for an employee, but I have not been able to find much documentation for this feature.  All I have found is that the delegate can be set on the Employee record for a certain time frame, but I cannot find an explanation of how to delegate to the defined employee.

Is anyone using this feature?  If so, how is it being used?

Hello,

"Delegate" is not a wizard then there's a lack of information about that. 

Delegate can be used by front office user to prepare vacation, it used :
AM_EMPLOYEE.DELEGATION_ID (AM_EMPLOYEE.EMPLOYEE_ID)
AM_EMPLOYEE.DELEGATION_FROM
AM_EMPLOYEE.DELEGATION_TO

Delegate receives only front office task (validation) and email.

For you question, perhaps you can create a questionnaire with a choice of "action to do (by me)" and "recipient (allow for me)" in a fullfilement request...

P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.






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