Recent Conversations
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Reporting with questionnaires answers
Hi all, How can I make a reporting witk the result of a questionnaire (at least 2 questions). I...
 
jkonan, 12-27-2019, 10:07 AM Last Post: jkonan, 12-27-2019, 10:07 AM
Administration Views: 19  Replies: 0
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Need help with the use of TAG #[WF_TAGS.CLICK_HERE_LINK]#
Hi, I'm creating Mail Components for sending mails in my workflows. Everything was OK but I fo...
 
jkonan, 12-18-2019, 07:04 AM Last Post: ABBE Philippe, 12-19-2019, 08:51 AM
General Discussion Views: 88  Replies: 3
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Integrate EV workflows - with external REST method to pass attached files to ticket
Hi, I'm facing challange to forward into another application attached documents from EV ticket...
 
doktabar, 08-07-2019, 07:51 AM Last Post: ABBE Philippe, 12-18-2019, 06:49 AM
Administration Views: 540  Replies: 3
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Edit Questionnaire values
Hello There is any way to modify questionnaire fields at ticket form without finish action an ...
 
E.Gómez, 12-13-2019, 07:36 AM Last Post: ABBE Philippe, 12-18-2019, 06:44 AM
Process & Workflow Views: 137  Replies: 1
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New methods on REST API - Oxygen 2.1 Service Manager
Hi all, The wiki pages are available for the new REST API methods which come with Oxygen 2.1 S...
 
Christine Daussac, 12-16-2019, 01:32 PM Last Post: Christine Daussac, 12-16-2019, 01:32 PM
Integration / Import-Export Views: 108  Replies: 0
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SERVICE MANAGER - NEW RELEASE: OXYGEN 2.1
Hi everyone, We recently released a new version for Service Manager! Oxygen 2.1 Usefull Link...
 
Antoine, 12-16-2019, 05:37 AM Last Post: Antoine, 12-16-2019, 05:37 AM
EasyVista Upgrade Announcements Views: 135  Replies: 0
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Extra question on multi-section questionnaire when viewed from Service Apps
We have a multi-section questionnaire that is to be completed as an action of a service request...
 
Chris, 12-11-2019, 12:49 PM Last Post: Chris, 12-12-2019, 10:10 AM
Dashboards Views: 129  Replies: 2
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Questionnaire answers splitted into variables
Hello We want to improve some automations starting from Easyvista service request and then call...
 
E.Gómez, 12-09-2019, 03:27 AM Last Post: E.Gómez, 12-11-2019, 08:21 AM
Process & Workflow Views: 154  Replies: 2
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Transfer wizard not displayed when clicking Assign on Quickcall Service Request
Just throwing this out there in case of an obvious solution. We've had EV for a few years now. ...
 
NeilJohnson, 12-04-2019, 12:17 AM Last Post: NeilJohnson, 12-04-2019, 09:11 PM
Administration Views: 167  Replies: 2
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Questionnaire not working - max_input_vars -front: php 5.6.40 instead of php 5.4.45.
Hi,   We recently updated our ev front php version to 5.6.40 from  5.4.45 (due to fact that r...
 
doktabar, 11-16-2019, 05:50 AM Last Post: doktabar, 11-20-2019, 09:52 AM
Administration Views: 221  Replies: 1
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popup page doesn't displays anythings
Hello everyone,  I've created a widget with a special button that redirect on a popup page. ...
 
developper, 11-14-2019, 10:29 AM Last Post: ABBE Philippe, 11-15-2019, 09:34 AM
General Discussion Views: 270  Replies: 3
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SQL Condition in workflow
Hello, We are in the process of consolidating our onboarding process. We have a workflow where...
 
Chris, 11-12-2019, 12:48 PM Last Post: ABBE Philippe, 11-13-2019, 10:14 AM
Process & Workflow Views: 441  Replies: 5
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Customized role to notify recipient or group?
Hi all, There is a system role called @Recipient and default group that we can use in a workfl...
 
lmoranne, 11-05-2019, 03:12 AM Last Post: Andrew, 11-12-2019, 01:58 PM
Process & Workflow Views: 327  Replies: 3
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make a graph that describes the values
hello, i'd like to know if it's possible to do a "smart" chart. Let me explain. i've created a...
 
developper, 11-05-2019, 04:35 AM Last Post: developper, 11-06-2019, 04:18 AM
General Discussion Views: 317  Replies: 2
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Customized Roles - SQL
Hello I'm trying to create one new customized role for ticket assignement into incident/service...
 
E.Gómez, 10-30-2019, 11:05 AM Last Post: E.Gómez, 11-05-2019, 08:45 AM
Process & Workflow Views: 336  Replies: 2
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Adding EP_ORDER.ORDER_NUMBER to Service Request Filter
We have a field that allows the PO to show up on a service request.  I'd like to be able to ad...
 
jvolltrauer, 10-23-2019, 10:33 AM Last Post: ABBE Philippe, 11-04-2019, 09:55 AM
Administration Views: 339  Replies: 1
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Update Discard Wizard
I'm looking to remove software from all machines that are being scrapped.  Is there an easy wa...
 
jvolltrauer, 10-23-2019, 10:28 AM Last Post: ABBE Philippe, 11-04-2019, 09:48 AM
Administration Views: 353  Replies: 2
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Column Customization by User
In Oxygen, is it possible for end users to modify their own column order for each view? For exa...
 
karenbowden, 10-28-2019, 07:06 AM Last Post: Andrew, 10-28-2019, 01:51 PM
General Discussion Views: 309  Replies: 1
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change max resolution date
I would like to extend the SLAs (change max resolution date) for incidents and service requests...
 
jkonan, 10-11-2019, 03:57 AM Last Post: jkonan, 10-14-2019, 08:10 AM
Administration Views: 731  Replies: 7
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Validation via TSA - Solution clean
Hello We're doing ticket validations via TSA with two simple buttons at solution mail, as docum...
 
E.Gómez, 10-04-2019, 03:55 AM Last Post: ABBE Philippe, 10-04-2019, 07:48 AM
Process & Workflow Views: 419  Replies: 1